Care Coordinator

Olive Recruit; West of England; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Employee Assistance Programme

Retail Discount Scheme

Workplace Pension Scheme

Gym and Cycle to Work discounts

Health Cash Plan

Four wellness days per year

Extra holiday day on your birthday

Group Life Insurance

Group Critical Illness Cover

Income Protection Cover

Job summary

Nurseline Healthcare/CTS, part of the Catalyst Care Group, is seeking a Care Coordinator in Bristol. This full-time, hybrid role coordinates day-to-day staffing and service delivery to ensure clients receive appropriate support and clinicians are matched to their needs.

You will be the first point of contact for client and clinician queries, delivering a responsive and professional service while maintaining compliant staffing arrangements.

Qualifications

• Experience in healthcare or social care coordination role.
• Strong communication and interpersonal skills.
• Excellent organisational skills with multitasking ability.
• Professional and solutions-focused when dealing with clients and clinicians.
• NVQ Level 2 in Health and Social Care is desirable but not essential.

Responsibilities

• Coordinate staffing solutions to meet client and service requirements.
• Match clinicians' skills, experience and availability to client needs.
• Manage incoming queries from clients and clinicians, ensuring prompt responses.
• Work with internal teams to ensure smooth and compliant service delivery.
• Maintain accurate staffing, client and clinician records.
• Ensure activity follows company policies and care standards.
• Build positive relationships with clients, clinicians and colleagues.
• Support service development and continuous improvement.
• Contribute to growth of the service with high-quality coordination.

Skills

Healthcare experience

Communication skills

Organisational skills

Team player

Driving licence

Education

NVQ Level 2 in Health and Social Care

Job description

Job Type: Full-time, Permanent, Hybrid

Hours: 37.5 per week

Salary: £28,000 per year

Location: Bristol

Nurseline Healthcare/CTS, part of the Catalyst Care Group, provides person-centred care and support to individuals across the community.

The service supports people transitioning from hospital, secure and residential settings into appropriate community-based support. As the service continues to grow, this is an exciting opportunity to join an established team and play an important role in the development and smooth running of the service.

About the Role

As a Care Coordinator, you will be responsible for coordinating day-to-day staffing and service delivery, ensuring clients receive the right support and clinicians are appropriately matched to their needs.

You will be the first point of contact for a range of client and clinician queries, providing a responsive and professional service while ensuring all staffing arrangements are delivered safely, efficiently and in line with company procedures and care standards.

You will work closely with the Transforming Care, Account Management and Sales teams, supporting effective communication across the organisation and contributing to positive client relationships and the continued growth of the service.

This is a varied, fast-paced role that would suit someone who is organised, proactive and confident managing multiple priorities.

Working Pattern

The team operates across an 8am–8pm service window, with colleagues working on a rotating shift pattern:

• 8am–4pm
• 9am–5pm
• 10am–6pm

The role is hybrid, with more office-based working encouraged during the first five months to support training, development and integration into the team.

There is no on-call requirement for this role.

Key Responsibilities

• Coordinate staffing solutions to meet client and service requirements.
• Match clinicians' skills, experience and availability to individual client needs.
• Manage incoming queries from clients and clinicians, ensuring they are responded to promptly and professionally.
• Work closely with internal teams to ensure smooth and compliant service delivery.
• Maintain accurate staffing, client and clinician records.
• Ensure all activity follows company policies, procedures and relevant care and compliance requirements.
• Build and maintain positive working relationships with clients, clinicians and colleagues.
• Support the wider team with service development and continuous improvement.
• Contribute to the growth of the service by providing a high-quality and responsive coordination function.

About You

• Experience within the healthcare or social care sector, preferably in a coordination, administration or similar operational role.
• Strong communication and interpersonal skills.
• Excellent organisational skills and the ability to manage multiple queries and priorities at once.
• The ability to work proactively and as part of a wider team.
• A professional and solutions-focused approach when dealing with clients and clinicians.
• NVQ Level 2 in Health and Social Care is desirable but not essential.
• A full UK driving licence.

Benefits

• Employee Assistance Programme
• Retail Discount Scheme
• Workplace Pension Scheme
• Gym and Cycle to Work discounts
• Health Cash Plan
• Four additional wellness days per year
• Extra holiday day on your birthday
• Group Life Insurance
• Group Critical Illness Cover
• Income Protection Cover

The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required