Care Coordinator

Red Recruitment; West of England; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

Free onsite parking

Cycle-to-Work

Wellness days

Health cash plan

Group Life Cover

Pension

Job summary

Red Recruitment is seeking a Care Coordinator to join a friendly team in Bristol. You will manage inbound calls and emails, matching clinicians to clients, and ensuring high-quality service. A UK driving licence is required.

The role offers 37.5 hours per week with shifts between 8am-6pm, and a comprehensive benefits package including pension, life cover, health plans, and wellness initiatives.

Qualifications

• 2+ years in healthcare or social care sector (preferred).
• Exceptional communication, both written and verbal.
• Strong organisation and time management.
• Proven problem-solving and critical thinking skills.
• Resilience in fast-paced environments; able to handle pressure.
• Ability to take initiative and work with ambiguity.
• Empathetic leadership and emotional intelligence.
• Business acumen and understanding of service dynamics.
• Ability to hold self and others accountable with compassion.

Responsibilities

• Dealing with all inbound calls and email enquiries.
• Working as part of a team to promptly meet the needs of the client.
• Liaising with multiple departments to find solutions for all client account management matters.
• Using your initiative to fulfil and exceed client expectations and deliver excellent customer service.
• Building and maintaining a relationship with the clients to best support them.
• Identifying clinicians suitable for work placements and proactively reaching out to them with outbound calls.
• Take ownership of the shift handover process with clarity and accountability.

Skills

Communication

Healthcare experience

Organisation

Time management

Problem solving

Resilience

Initiative

Emotional intelligence

Accountability

Job description

Care Coordinator

Are you looking for a new opportunity to develop your career? How would you feel working as a Care Coordinator for a friendly company that highly values its staff?

As a Care Coordinator, your mission is to deliver high-impact service that ensures the right clinicians are matched to the right people, at the right time. You will be the bridge between care excellence and clinician empowerment.

Please note, to be considered for this position you must hold a UK driving licence.

Benefits of a Care Coordinator:

• Salary: £25,000-£27,000 per annum
• Hours: 37.5 Hours Per Week - (Shifts Between 8am-6pm (phone number removed) or 10-6)
• Excellent office space with a friendly environment in Bradley Stoke, Bristol
• Staff discounts available for many major retailers
• Staff discount on gym memberships for gyms, spas, and studios across Bristol
• Individual development plans to aid progression
• Free onsite parking at their Bristol office
• Cycle-to-Work scheme
• 4 'wellness' days added to holiday entitlement, plus your birthday off after 1 year
• Access to a 24/7 Employee Assistance Programme
• Workplace pension scheme and group income protection
• Group Life Cover and Group Critical Illness Cover
• Health cash plan, giving access to health cover and faster treatments for many health issues

Responsibilities of a Care Coordinator:

• Dealing with all inbound calls and email enquiries
• Working as part of a team to promptly meet the needs of the client
• Liaising with multiple departments to find solutions for all client account management matters
• Using your initiative to fulfil and exceed client expectations and deliver excellent customer service
• Building and maintaining a relationship with the clients to best support them
• Identifying clinicians suitable for work placements and proactively reaching out to them with outbound calls
• Take ownership of the shift handover process with clarity and accountability.

Skills needed for a Care Coordinator:

• Exceptional Communication - written, verbal, and interpersonal
• 2+ years in healthcare or social care sector (preferred)
• Strong organisation and time management
• Proven problem-solving and critical thinking skills
• Resilience under pressure; thrives in fast paced settings
• Comfortable with ambiguity and takes initiative
• High emotional intelligence and empathetic leadership
• Business acumen and understanding of service dynamics
• Ability to hold self and others accountable with compassion