Care Coordinator

Catalyst Care Group; Weston-super-Mare; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Programme

Retail Discount Scheme

Workplace Pension Scheme

Gym and Cycle to Work discounts

Job summary

Leaf Complex Care, part of the Catalyst Care Group, is seeking a Care Coordinator to ensure smooth service delivery across Somerset. You will support clients and clinicians, matching clinician availability to client requirements and handling queries while upholding care standards and compliance.

Working with Transforming Care, Account Management and Sales teams, you’ll contribute to business growth and client satisfaction, with on-call duties included and paid on top of salary.

Qualifications

• NVQ Level 2 in Health and Social Care (desirable).
• Experience in the healthcare sector, preferably in coordination or administrative roles.
• Strong communication, organisational, and multitasking skills.
• Confident using Microsoft Word, Outlook, and Excel.
• Ability to work in a fast-paced environment handling multiple queries.
• Full UK driving license.

Responsibilities

• Coordinate staffing solutions to meet client requirements across care services.
• Manage and respond to all incoming client and clinician inquiries efficiently.
• Collaborate with internal teams to support smooth and compliant operations.
• Match clinicians' skills and availability to client needs.
• Maintain accurate records and ensure adherence to company procedures and regulations.
• Support service improvement and promote positive relationships with clients and staff.

Skills

Communication

Organisational skills

Multitasking

Microsoft Office

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Word

Outlook

Excel

Job description

Join a supportive and passionate team at Leaf Complex Care, part of the Catalyst Care Group, providing exceptional person-centred care across Somerset. As a Care Coordinator, you'll play a key role in ensuring smooth service delivery, supporting both clients and clinicians, and helping the organisation continue to grow and thrive., As a Care Coordinator, you'll be responsible for managing daily staffing operations and providing outstanding service to clients and clinicians. You'll handle all incoming queries, ensure timely responses, and accurately match clinicians to client requirements while maintaining compliance with company policies and care standards. Working closely with the Transforming Care, Account Management, and Sales teams, you'll contribute to business growth and client satisfaction. The role also includes participating in the on-call rota as part of your regular duties.

Key Responsibilities

• Coordinate staffing solutions to meet client requirements across care services
• Manage and respond to all incoming client and clinician inquiries efficiently
• Collaborate with internal teams to support smooth and compliant operations
• Match clinicians' skills and availability to client needs
• Maintain accurate records and ensure adherence to company procedures and regulations
• Support service improvement and promote positive relationships with clients and staff

Qualifications and Requirements

• NVQ Level 2 in Health and Social Care (desirable)
• Experience in the healthcare sector, preferably in coordination or administrative roles
• Strong communication, organisational, and multitasking skills
• Confident using Microsoft Word, Outlook, and Excel
• Ability to work in a fast-paced environment handling multiple queries
• Full UK driving license

On-call may be required, which would be paid on top of the salary.

The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.

Benefits

• Employee Assistance Programme
• Retail Discount Scheme
• Workplace Pension Scheme
• Gym and Cycle to Work discounts