Care Co-ordinator - ICC for Urgent Care

Midlands Partnership NHS Foundation Trust; Stoke-on-Trent; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading NHS organization based in Stoke-on-Trent is seeking dynamic individuals to join the Integrated Care Coordination service. In this role, you will support patients in navigating the urgent care system, working collaboratively within a multidisciplinary team. The ideal candidate will excel in problem-solving and communication, demonstrating exceptional administration skills. This position requires weekend and out-of-hours work and a valid driving licence. Enjoy a fulfilling career with great development opportunities in a supportive environment.

Benefits

Career development opportunities

Training and support

Supportive and inclusive workplace

Qualifications

• Excellent communication skills and ability to work in a multidisciplinary team.
• Experience in coordination roles, particularly in healthcare settings.
• Valid driving licence and access to a car for work purposes.

Responsibilities

• Support care coordination for individuals in the urgent care system.
• Liaise with multidisciplinary colleagues across community settings.
• Provide effective networking and call handling.

Skills

Problem solving

Networking

Administration

Self-management

Job description

Overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

The ICC for Urgent Care acts as a single point of access to provide an integrated care coordination service for Urgent Care in Staffordshire.

ICC recognise that most often, the best place for a person to receive care is in the community and where possible in their own home when it is safe and appropriate to do so. ICC support colleagues to manage the escalation of patients at their usual place of residence to access appropriate care in the most appropriate place by the most appropriate service. This may be in the community or via an outpatient clinic avoiding unnecessary hospital admissions or ambulance convey. Not only does this approach better support patients to avoid a hospital attendance or admission where possible, it also helps to protect vital resources including ambulances and emergency departments for those who need them most.

ICC take referrals for Staffordshire and Stoke-on-Trent residents aged 18 and over and make referrals onto services in the community and in the acute hospitals for patients. This includes physical health and social care pathways. Examples of some of the services we refer to are Community Nursing, Community Rapid Intervention Service, First Contact and Front Door Social Care and specialist community teams. ICC continue to expand the number of services available all the time., Our service is expanding offering an exciting opportunity to support Staffordshire and Stoke on Trent Urgent Care needs. We're looking for dynamic, innovative individuals to join our Integrated Care Coordination for Urgent Care (ICC) service based at Haywood Hospital, to provide support, receive and action referrals.

The aim of the ICC is to act as a single point of access to support patients to remain in their home, prevent unnecessary admission to acute care and to facilitate collaborative Multidisciplinary Team (MDT) management for patients closer to home.

Responsibilities

• Supporting care coordination and navigation for individuals presenting to the urgent care system
• To support and signpost to the most appropriate service or setting working within a multidisciplinary team
• To liaise with wider multidisciplinary colleagues across the community setting

You will play an integral part in the team by providing effective and efficient problem solving, networking, call handling and act as a focal point for communication. You should be highly skilled in administration and demonstrate self-management skills to enable an effective and efficient high-quality service, contributing to achieving key objectives and outcomes of the service.

Weekend and out of hours working is required as the service operates 365 days a year. Occasional travel may be required and candidates will need to hold a valid driving licence and have access to a car for work purposes.

Benefits

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

As a staff member, you are part of an organisation with around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.