Care Co-ordinator

The Mid Yorkshire Teaching NHS Trust; Wakefield; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading NHS Trust in Wakefield is seeking a dedicated support staff member for the Palliative Care Team. The role includes coordinating referrals, managing patient bookings, and assisting in outpatient clinics. Candidates should have a good educational background, and NVQ Level 3 or equivalent, along with experience in a healthcare setting. Excellent communication skills and the ability to handle sensitive situations are essential. Join our passionate team to make a significant impact on patients with palliative care needs.

Benefits

NHS pension plan

Generous holiday allowance

Employee health and wellbeing services

Onsite nurseries

Childcare vouchers

Qualifications

• Experience of working with patients in a healthcare setting.
• Knowledge of Multi-disciplinary team working.
• Excellent verbal and written communication skills.

Responsibilities

• Assist in coordination of referrals to the CNS team.
• Manage incoming telephone calls and sign post accordingly.
• Coordinate outpatient clinics and manage bookings.

Skills

Excellent communication skills

Ability to manage sensitive situations

Organizational skills

Flexibility

Energy and enthusiasm

Education

GCSE level

NVQ Level 3 or equivalent

Job description

The post holder will support and assist the Palliative careteam with the day-to-day management of patients that are referred to the SPCT.The post holder will support the CNS to triage referrals, booking patients into the CNS diary, making direct contact with the patient and signposting whereappropriate.

he post holder will support and coordinate the running ofoutpatient clinics, booking clinic appointments. The post holder will enableand assist the CNS team in delivering high standards of care to all patientsthat are referred to the SPCT who have a palliative care diagnosis and maypotentially be in their last year of life, they will support with low levelearly introduction to service visits. Part of the role will also be supportingthe team by managing bookings throughout the trust for EoL mandatory training,support training where required.

Main duties of the job

Assist in the coordination of referrals to the CNS team andtriage to appropriate team member

Triaging incoming telephone calls, managing onward referralsand sign posting to appropriate person or service.

To be available to patients, GP practices and Acute serviceteams and act as a resource for the SPCT

Coordinate outpatient clinics, which will include contactingpatients, booking appointments and then typing up clinic letters.

Assisting the CNS team with MDT actions as appropriate.

Input information onto relevant computer systems to ensureeffective communication between all individuals involved in the patient pathwayin a timely manner.

Develop and use appropriate communication skills to supportcontact with patients either on the telephone

Undertake routine phone calls to patients with the supportof the CNS team to offer support to the patient and family as needed.

Work closely with the EoL care facilitator and fast trackdischarge facilitator to ensure patients who are in the last weeks/days of lifehave a seamless handover of care, this may require the post holder to supportpatients on discharge from hospital

To be able to communicate in an empathic sensitive way tothe patient, family and significant others

To be aware of personal limitations and to seek assistancefrom other team members as needed

To ensure clear documentation of all interventions made withpatient, relative or staff member

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Job responsibilities

Qualifications

• Good standard of education to a minimum of GCSE level
• NVQ Level 3 standard or equivalent knowledge gained through training and/or experience

Experience

• Experience of working with patients in a health care setting.
• Experience and knowledge of Multi-disciplinary team working
• Excellent communication skills with ability to take clear and accurate information and ensure they are acted on appropriately

Skills and Abilities

• Excellent communication skills both verbal and written
• Ability to manage sensitive and distressing situations
• Ability to communicate sensitively with patients, carers and staff about their health needs
• Ability to prioritise and organise
• Willingness to learn
• A calm and reassuring manner with patients, carers and staff
• Energy and enthusiasm
• Decision making ability
• Ability to organise self, working to deadlines and ensuring quality standards
• Ability to motivate and engage others
• Flexibility and able to adapt to change
• Proven ability of working on own initiative

Person Specification

Qualifications

• Please click apply now to view the full person specification (there is no obligation to apply).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.