Care Centre Operator

Community Integrated Care; Widnes; On-site; GBP 25,000 - 26,000; Full time

Job summary

Community Integrated Care is seeking a dedicated Virtual Care Centre Operator to provide the first point of contact for TEC users, monitoring the platform from Widnes and ensuring safe, person-centred support across England and Scotland.

You'll work 36 hours per week in a permanent role, primarily day shifts, delivering remote assistance, accurate record keeping, and compassionate engagement to help people lead better, more independent lives.

Qualifications

• Experience in person-centred support in the social care sector.
• Strong mental health background is beneficial.

Responsibilities

• You’ll provide remote support to vulnerable individuals via the TEC platform.
• You’ll maintain accurate records and log updates for each interaction.
• You’ll be the first point of contact for TEC users and work from the Widnes base.

Skills

Empathy

Communication skills

IT literacy

Education

SVQ 3 (Scotland) or L3 Diploma (England) in Care

Tools

Care planning software

Job description

Are you a caring and compassionate person looking to develop within your social care career? Do you have good knowledge and understanding of how to support people with mental health challenges? Do you love helping people to live safely and get the best out of their lives? Then maybe a Virtual Care Centre Operator role is for you!

Why You’ll Love Working With Us

• £13.27 per hour - because your time and care are valuable
• Do what you love - share hobbies, enjoy chats, get to know the people we support… it’s all part of the job
• Multi award-winning charity - we reinvest profits into YOU and the people we support
• Supportive leadership - we’ve got your back, always
• No uniforms - just comfy, casual clothes
• Guaranteed shifts - guaranteed contracted hours every week and rotas issued 4-6 weeks in advance
• Shopping discounts - because treats are important
• Ongoing training & career progression - grow with us
• Recommend-a-Friend bonus - bring your besties and get rewarded with Love2Shop vouchers
• Financial hardship fund - we’re here when life gets tough
• Wellbeing investment - your health matters
• Free DBS check - we’ve got it covered
• Spend your whole shift with one person - build real connections

About Community Integrated Care

Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.

We are currently seeking a dedicated and compassionate Virtual Care Centre Operator to provide the first point of contact service for individuals accessing support through Technology Enabled Care devices. Working from our head office in Widnes, to monitor the TEC platform and to determine and provide the appropriate response to meet people's individual needs. To ensure that all users of the TEC service are safe and feel supported in all aspects of daily living, so that physical, emotional and social needs are met in accordance with their support plans enabling people to dare to reach their goals and aspirations as independently as possible.

Working closely with the TEC Team and frontline support staff, you will be responsible for providing remote support to vulnerable individuals in their day to day lives using our ground-breaking TEC platform. Each person we support is unique, so the support you provide will be person-centred and will focus on achieving the best lives possible with each individual.

Our Shifts: 8am - 8pm | 8pm - 8am

Shift Requirement:

- Predominantly 3 x 12 hour day shifts per week on a rolling rota, but there remains an expectation that night shifts will be worked as required to meet service needs, typically averaging 2 to 3 nights per month.

Contract:

We can offer a permanent contract of 36 hours per week

Driving License Required?

No

What You'll Be Doing

You’ll be supporting a wide range of vulnerable individuals across England and Scotland, acting as the first point of call to support them remotely with whatever they might need. Whether it's a bit of advice, reassurance, assistance or banter, you will spend time to getting to know the people we support so that you can help them to live amazing lives.

This role is office-based and you will work from our TEC base in Widnes.

The role includes use of our dedicated virtual TEC platform, so it's important you are comfortable with IT and systems, including care planning software. You will be responsible for accurate record keeping, ensuring you monitor, log and update all calls from individuals supported.

What We're Looking For

At Community Integrated Care, we know it takes someone special to work in our TEC team. We hire based on values and experience, welcoming people from all walks of life: seasoned Support Workers, Seniors, Care Assistants, and we would be keen to attract candidates with a strong mental health background, as this experience would be particularly beneficial in meeting the needs of the people we support and supporting the ongoing development of the service. Our ideal applicant will have experience providing person-centred support in the social care sector, as well as a SVQ 3 (Scotland) or L3 Diploma (England) in Care.

Have questions about the role? Reach out to our Recruitment Specialist [e-mail] or call 07816 266959

Need adjustments during the process? Email [e-mail].

We’re proud to be an Equal Opportunities and Disability Confident employer.