Bank Care Centre Operator

Community Integrated Care; Widnes; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

£13.27 per hour

Zero hours contract

Guaranteed shifts

Training & progression

Free DBS check

Love2Shop vouchers

No uniforms

Office-based role in Widnes

Job summary

Community Integrated Care is seeking a Bank Virtual Care Centre Operator to provide first point of contact for TEC users and support their daily living needs from our Widnes head office.

You will monitor the TEC platform, record interactions, and ensure compassionate, person-centred support across England and Scotland. This role requires IT comfort, empathetic communication, and the ability to build connections with individuals.

Qualifications

• Experience in person-centred social care support.
• Strong IT skills and comfort with TEC platform.
• Experience with mental health support is a plus.

Responsibilities

• Act as first point of contact for TEC users.
• Provide remote support to individuals using TEC platform.
• Maintain accurate records of calls and care logs.
• Work across England and Scotland with flexible shifts.

Skills

Empathy

Communication

IT literacy

Record keeping

Remote support

Mental health

Education

SVQ3 (Scotland)

L3 Diploma in Care (England)

Tools

Care planning software

Job description

Looking for a role with flexibility, where you can use your caring and tech skills, to enable people to live their best life possible?

Community Integrated Care is currently seeking a dedicated and compassionate Bank Virtual Care Centre Operator to provide the first point of contact service for individuals accessing support through Technology Enabled Care devices. To monitor the TEC platform and to determine and provide the appropriate response to meet people's individual needs. To ensure that all users of the TEC service are safe and feel supported in all aspects of daily living, so that physical, emotional and social needs are met in accordance with their support plans enabling people to dare to reach their goals and aspirations as independently as possible.

This role will be based at our Widnes Head Office.

Why You’ll Love Working With Us

• £13.27 per hour - because your time and care are valuable
• Do what you love - share hobbies, enjoy chats, get to know the people we support… it’s all part of the job
• Multi award-winning charity - we reinvest profits into YOU and the people we support
• Supportive leadership - we’ve got your back, always
• No uniforms - just comfy, casual clothes
• Guaranteed shifts - guaranteed contracted hours every week and a rolling rota!
• Shopping discounts - because treats are important
• Ongoing training & career progression - grow with us
• Recommend-a-Friend bonus - bring your besties and get rewarded with Love2Shop vouchers
• Financial hardship fund - we’re here when life gets tough
• Wellbeing investment - your health matters
• Free DBS check - we’ve got it covered
• Spend your whole shift with one person - build real connections

About Community Integrated Care

Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.

Our charity was founded in 1988 and we were one of the pioneers of the ‘Care in the Community’ agenda, enabling people to move out of long-stay institutions and live more fulfilling lives.

Since then, we’ve remained leaders in social care, providing bespoke support to thousands across the UK. Today, we support more than 2,600 people and employ 6,600 caring and committed colleagues across England and Scotland.

We have a proud history of breaking boundaries and are always looking for new ways to make a positive difference through bold ideas, innovative projects and impactful partnerships.

Working closely with the TEC Team and frontline support staff, you will be responsible for providing remote support to vulnerable individuals in their day to day lives using our ground-breaking TEC platform. Each person we support is unique, so the support you provide will be person-centred and will focus on achieving the best lives possible with each individual.

Our Shifts: 8am - 8pm | 8pm - 8am

Shift Requirement

We are currently recruiting for Bank

Contract

Zero hours for your utlimate flexibility!

Driving License Required?

No

What You'll Be Doing

You’ll be supporting a wide range of vulnerable individuals across England and Scotland, acting as the first point of call to support them remotely with whatever they might need. Whether it's a bit of advice, reassurance, assistance or banter, you will spend time to getting to know the people we support so that you can help them to live amazing lives.

This role is office-based and you will work from our TEC base in Widnes.

The role includes use of our dedicated virtual TEC platform, so it's important you are comfortable with IT and systems, including care planning software. You will be responsible for accurate record keeping, ensuring you monitor, log and update all calls from individuals supported.

What We’re Looking For

At Community Integrated Care, we know it takes someone special to work in our TEC team. We hire based on values and experience, welcoming people from all walks of life: seasoned Support Workers, Seniors, Care Assistants, and we would be keen to attract candidates with a strong mental health background, as this experience would be particularly beneficial in meeting the needs of the people we support and supporting the ongoing development of the service. Our ideal applicant will have experience providing person-centred support in the social care sector, as well as a SVQ 3 (Scotland) or L3 Diploma (England) in Care.

Have questions about the role? Reach out to our Recruitment Specialist [e-mail].

Need adjustments during the process? Email [e-mail].

We’re proud to be an Equal Opportunities and Disability Confident employer.