Cardiac Diagnostics Admin & Reception Specialist

Gateshead Health; Gateshead; Presencial; GBP 21 000 - 25 000; Tempo integral

Resumo da oferta

Gateshead Health is seeking an Administration and Clerical Officer for the Cardiac Diagnostics department at Queen Elizabeth Hospital. The role involves welcoming patients, coordinating appointments, and managing records within a supportive team in a fast-paced radiology-adjacent service.

The post emphasises accurate data handling, compassionate patient care, and collaboration with colleagues to maintain smooth patient journeys across the cardiac diagnostics pathway.

Qualificações

• GCSEs or equivalent including Maths and English.
• NVQ level 2 or equivalent qualification.
• Experience with Windows and Microsoft Outlook, Word, Excel or similar packages.

Responsabilidades

• Provide a professional reception service across Cardiac Diagnostic reception and act as the first point of contact for patients.
• Book and manage inpatient and outpatient appointments, including rescheduling and using cancelled slots to maximise efficiency.
• Maintain accurate and confidential patient records and ensure correct handling.
• Respond to patient queries and telephone enquiries professionally, accurately and with empathy.
• Support service development and Safecare initiatives and contribute to department improvement.

Conhecimentos

Willingness to support others

Organisational skills

Communication skills

Telephone manners

Autonomy & teamwork

Formação académica

GCSEs including Maths and English

NVQ level 2 or equivalent

Descrição da oferta de emprego

Gateshead Health is seeking an Administration and Clerical Officer for the Cardiac Diagnostics department at Queen Elizabeth Hospital. The role involves welcoming patients, coordinating appointments, and managing records within a supportive team in a fast-paced radiology-adjacent service.

The post emphasises accurate data handling, compassionate patient care, and collaboration with colleagues to maintain smooth patient journeys across the cardiac diagnostics pathway.