Cardiac Diagnostics Admin & Reception Officer

Transformation Unit; Gateshead; Presencial; GBP 21 000 - 25 000; Tempo integral

Resumo da oferta

Transformation Unit is seeking an Administration and Clerical Officer for Cardiac Diagnostics, based at Queen Elizabeth Hospital. You will provide essential administrative support, act as the first point of contact at the Cardiac Diagnostic reception, and manage appointments and patient records within a busy NHS environment.

The role emphasizes accuracy, confidentiality, and teamwork, with duties spanning data entry, patient signposting, and proactive service development.

Qualificações

• Good standard of general education including Maths and English.
• NVQ level 2 qualification or equivalent.
• Experience of working in NHS or healthcare environment.
• Experience of working in an administration or office environment.
• Recent experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (Careflow).

Responsabilidades

• Provide a competent and efficient reception service.
• Welcome and signpost patients to the appropriate area and ensure correct booking of department appointments.
• Arrange and reschedule inpatient and outpatient appointments, using cancelled slots to maximise efficiency.
• Respond to patient queries and telephone enquiries professionally and with empathy.
• Ensure patient notes are managed securely and confidentiality is maintained.
• Assist with general admin tasks including filing, photocopying, scanning and data entry.
• Contribute to Safecare activities and support service development.

Conhecimentos

Good organisational skills

Good communication

Telephone manner

Team player

Formação académica

GCSE Maths & English

NVQ level 2

Ferramentas

Windows

MS Outlook

Excel

Descrição da oferta de emprego

Transformation Unit is seeking an Administration and Clerical Officer for Cardiac Diagnostics, based at Queen Elizabeth Hospital. You will provide essential administrative support, act as the first point of contact at the Cardiac Diagnostic reception, and manage appointments and patient records within a busy NHS environment.

The role emphasizes accuracy, confidentiality, and teamwork, with duties spanning data entry, patient signposting, and proactive service development.