Cardiology Diagnostics Admin Specialist

Southend University Hospital NHS Trust; Leigh on Sea; On-site; GBP 21,000 - 25,000; Full time

Job summary

Southend University Hospital NHS Trust is seeking a Patient Pathway Assistant in the Cardiology diagnostics team. The role involves booking diagnostic test appointments, handling patient enquiries, and maintaining accurate administrative records with empathy and professionalism.

You will prioritize workloads, manage emails, and support clinic administration while working closely with the Cardiology diagnostics team to deliver a patient-centered service.

Qualifications

• Experience in administrative support and clerical tasks.
• Good communication skills with patients and staff.
• Ability to multi task and manage inquiries with empathy and diplomacy.

Responsibilities

• Book diagnostic test appointments for patients.
• Handle patient enquiries via telephone and in person.
• Prepare clinic lists and perform routine administrative tasks with accuracy.
• Provide front line customer care and act as a point of contact for complaints.
• Process clinic outcomes on the PAS system and assist with printing and filing.

Skills

Multitasking

Word processing

Clerical experience

Communication

Empathy

Tools

PAS system

ICE referrals

Job description

Southend University Hospital NHS Trust is seeking a Patient Pathway Assistant in the Cardiology diagnostics team. The role involves booking diagnostic test appointments, handling patient enquiries, and maintaining accurate administrative records with empathy and professionalism.

You will prioritize workloads, manage emails, and support clinic administration while working closely with the Cardiology diagnostics team to deliver a patient-centered service.