Cardiology Clinic Receptionist & Patient Concierge

East Kent Hospitals University NHS Foundation Trust; Canterbury; On-site; GBP 21,000 - 25,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust is seeking a Cardiology Receptionist/Administrator to join the Cardiology Diagnostics team. The role involves managing outpatient appointments, patient communications, and accurate data entries across multiple sites in Kent & Canterbury Hospital, with potential rotations to other campuses.

You will work within a busy diagnostic department focused on excellent patient care, admin efficiency, and smooth clinic operations.

Qualifications

• English and Maths Grade C or equivalent.
• Experience with Allscripts PAS & Sunrise.

Responsibilities

• Appoint outpatients from GP for investigations within waiting time targets and generate letters to patients.
• Appoint outpatients from internal referrals for investigations within target wait times and generate letters.
• Maintain a waiting list of patients waiting for investigations.
• Arrange extra clinics to reduce waiting times.
• Validate all written and electronic tracking steps on discharge.
• Alert the department coordinator to missing data or quality issues.
• Ensure referrals are followed up and urgent referrals are prioritized.
• Photocopying as required.
• Answer telephone enquiries and transfer calls as needed.
• Use Allscripts PAS and Sunrise to update patient details accurately.
• Undertake other clerical duties as required.

Skills

Teamwork

Communication

Work under pressure

Education

English and Maths Grade C or equivalent

Tools

Allscripts PAS

Sunrise

Job description

East Kent Hospitals University NHS Foundation Trust is seeking a Cardiology Receptionist/Administrator to join the Cardiology Diagnostics team. The role involves managing outpatient appointments, patient communications, and accurate data entries across multiple sites in Kent & Canterbury Hospital, with potential rotations to other campuses.

You will work within a busy diagnostic department focused on excellent patient care, admin efficiency, and smooth clinic operations.