Administration and Clerical Officer Cardiac Diagnostics

NHS Jobs; Gateshead; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Administration and Clerical Officer in the Cardiac Diagnostics department to support the safe, efficient delivery of high-quality radiology services and ensure timely patient pathways.

You will handle reception, appointments, information management and general admin, promoting equality and high-quality patient care within a responsive NHS setting.

Qualifications

Responsibilities

• Provide a competent and efficient reception service.
• Welcome and signpost patients to the appropriate area, ensuring they are correctly booked into the department.
• Arrange and reschedule inpatient and outpatient appointments, making use of cancelled slots to maximise efficiency.
• Respond to patient queries and telephone enquiries professionally, accurately and with empathy.
• Ensure patient notes are correctly managed, handled securely and confidentiality is maintained at all times.
• Manage your workload effectively, prioritising tasks to meet operational deadlines.
• Perform general admin tasks including filing, photocopying, scanning and data entry.
• Support ongoing service development and departmental improvement.
• Contribute to Safecare activities, promoting safe, efficient and convenient patient care.
• Teamwork, Flexibility & Values: Adapt to changing service demands and support colleagues during busy periods.
• Uphold and promote Equality, Diversity and Human Rights in all aspects of the role.

Job description

Administration and Clerical Officer Cardiac Diagnostics

As an Admin & Clerical Officer within Cardiac Diagnostic Department, you will support the safe and efficient delivery of a high-quality radiology service. This role is essential to maintaining smooth patient pathways, clinical workflow and timely access to diagnostic imaging.

Key Responsibilities

• Reception & Patient Coordination
  • Provide a competent and efficient reception service.
  • Welcome and signpost patients to the appropriate area, ensuring they are correctly booked into the department.
  • Arrange and reschedule inpatient and outpatient appointments, making use of cancelled slots to maximise efficiency.
  • Respond to patient queries and telephone enquiries professionally, accurately and with empathy.
• Information Management & Record Handling
  • Ensure patient notes are correctly managed, handled securely and confidentiality is maintained at all times.
  • Manage your workload effectively, prioritising tasks to meet operational deadlines.
• General Administrative Duties
  • Perform general admin tasks including filing, photocopying, scanning and data entry.
  • Support ongoing service development and departmental improvement.
• Contribute to Safecare activities, promoting safe, efficient and convenient patient care.
• Teamwork, Flexibility & Values: Adapt to changing service demands and support colleagues during busy periods. Be proactive and supportive of change within Cardiac Diagnostic Services.
• Uphold and promote Equality, Diversity and Human Rights in all aspects of the role.

The Newcastle upon Tyne Hospitals NHS Foundation Trust

The Newcastle upon Tyne Hospitals NHS Foundation Trust