Administration and Clerical Officer Cardiac Diagnostics

Transformation Unit; Gateshead; On-site; GBP 21,000 - 25,000; Full time

Job summary

Transformation Unit is seeking an Administration and Clerical Officer for Cardiac Diagnostics, based at Queen Elizabeth Hospital. You will provide essential administrative support, act as the first point of contact at the Cardiac Diagnostic reception, and manage appointments and patient records within a busy NHS environment.

The role emphasizes accuracy, confidentiality, and teamwork, with duties spanning data entry, patient signposting, and proactive service development.

Qualifications

• Good standard of general education including Maths and English.
• NVQ level 2 qualification or equivalent.
• Experience of working in NHS or healthcare environment.
• Experience of working in an administration or office environment.
• Recent experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (Careflow).

Responsibilities

• Provide a competent and efficient reception service.
• Welcome and signpost patients to the appropriate area and ensure correct booking of department appointments.
• Arrange and reschedule inpatient and outpatient appointments, using cancelled slots to maximise efficiency.
• Respond to patient queries and telephone enquiries professionally and with empathy.
• Ensure patient notes are managed securely and confidentiality is maintained.
• Assist with general admin tasks including filing, photocopying, scanning and data entry.
• Contribute to Safecare activities and support service development.

Skills

Good organisational skills

Good communication

Telephone manner

Team player

Education

GCSE Maths & English

NVQ level 2

Tools

Windows

MS Outlook

Excel

Job description

Administration and Clerical Officer Cardiac Diagnostics

Band 2 A&C

In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.

PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.

Job overview

Clerical Officer/Receptionist 37.5 hours per week - Permanent

Applications are invited from hard working and organised individuals to provide a high quality administrative and clerical service based within the Cardiac Diagnostic Department within the Medicine Business Unit. You will be based at the Queen Elizabeth Hospital.

Main duties of the job

As an Admin & Clerical Officer, you’ll play a key role in supporting smooth patient journeys within Cardiac Diagnostics. Working as part of a friendly and supportive team, your contribution will help deliver an efficient, accurate and compassionate service.

You will provide essential administrative support.

Providing a professional reception service across Cardiac Diagnostic reception, acting as the first point of contact for patients and signposting appropriately.

Booking and managing inpatient and outpatient appointments, ensuring cancellations are effectively utilised.

Maintaining accurate and confidential patient records.

Handling telephone and face-to-face queries professionally and escalating as required.

• Supporting service development and Safecare initiatives.

This role offers an excellent opportunity to contribute to the delivery of high-quality diagnostic services in a fast-paced environment, where teamwork and patient care are at the heart of everything we do.

Working for our organisation

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Detailed job description and main responsibilities

As an Admin & Clerical Officer within Cardiac Diagnostic Department, you will support the safe and efficient delivery of a high-quality radiology service. This role is essential to maintaining smooth patient pathways, clinical workflow and timely access to diagnostic imaging.

Provide a competent and efficient reception service.

Welcome and signpost patients to the appropriate area, ensuring they are correctly booked into the department.

Arrange and reschedule inpatient and outpatient appointments, making use of cancelled slots to maximise efficiency.

Respond to patient queries and telephone enquiries professionally, accurately and with empathy.

Ensure patient notes are correctly managed, handled securely and confidentiality is maintained at all times.

• Manage your workload effectively, prioritising tasks to meet operational deadlines.

Perform general admin tasks including filing, photocopying, scanning and data entry.

Support ongoing service development and departmental improvement.

Contribute to Safecare activities, promoting safe, efficient and convenient patient care.

Teamwork, Flexibility & Values

Adapt to changing service demands and support colleagues during busy periods.

Be proactive and supportive of change within Cardiac Diagnostic Services.

Uphold and promote Equality, Diversity and Human Rights in all aspects of the role.

Skills, knowledge, aptitude

• Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs.
• Good organisational skills.
• Good communication skills both written and verbal.
• Good telephone manner.
• Ability to work autonomously and also as part of a team

QUALIFICATIONS AND TRAINING

• Good standard of general education (GCSE or equivalent, including Maths and English). *MUST BE ABLE TO PRODUCE CERTIFICATES OF GRADES*
• Appropriate and equivalent NVQ level 2 qualification

EXPERIENCE

• Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
• Experience of working in NHS or healthcare environment
• Experience of working in a administration or office environment
• Recent Experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (Careflow)

DISPOSITION

• Calm disposition.
• Ability to work effectively without direct supervision and within a team.
• Ability to adapt to change

Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.

Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarise themselves with what is required. There is a facility on this site to access the points based calculator and work through an example which should assist candidates in their understanding of the process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.