Cardiology Receptionist/ Administrator

East Kent Hospitals University NHS Foundation Trust; England; On-site; GBP 20,000 - 23,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust in Kent & Canterbury Hospital and affiliated sites seeks a clerical/administrative assistant within Cardiology Diagnostics. The role involves coordinating outpatient referrals, maintaining patient databases and communicating with patients through letters and calls.

You will work across several hospital sites including Queen Elizabeth The Queen Mother Hospital and William Harvey Hospital, with rotation after training.

Responsibilities

• To appoint outpatients from GP for appropriate investigations in order of clinical need and within waiting time targets. Maintain database and generate a letter to patient.
• To appoint outpatients from internal referrals for appropriate investigations in order of clinical need and within the Target wait times. Maintain database and generate a letter to patient.
• Maintain a waiting list of patients waiting for investigations, who can’t be appointed straight away.
• Appoint extra clinics to help bring the waiting times down to be acceptable level.
• Upon discharge, to validate all written and electronic tracking steps.
• To alert the department co-ordinator of any missing data or poor-quality issues, which you feel require following up.
• Ensure that all speciality referrals are followed up correctly and urgent referral are given priority.
• Photocopying as required.
• Promptly answering telephone enquiries and if necessary transferring calls to an appropriate member of staff.
• Use Allscripts Patient Administration System (PAS) and Sunrise to check and update patient details as required. It is extremely important that changes of address and GP are correctly recorded.
• To undertake other clerical duties as required, appropriate to the grading.

Tools

Allscripts PAS

Sunrise

Job description

You will be joining a friendly Team within Cardiology Diagnostics. Our Department covers 3 Hospitals and 2 community diagnostic centres and whilst your base hospital will be at the Kent & Canterbury Hospital you’ll also be working alongside our colleagues at the Queen Elizabeth The Queen Mother Hospital and William Harvey Hospital. There will be expectation to also rotate to William Harvey site once training has been completed.

Our Mission is to continually provide excellent customer service and care to all of our patients who attend for Diagnostic Investigations, and to be that friendly face that greats them into the department and to be understanding of their needs. If this sounds like you then we would love to hear from you.

PLEASE NOTE - PREVIOUS APPLICANTS NEED NOT APPLY

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

• To appoint outpatients from GP for appropriate investigations in order of clinical need and within waiting time targets. Maintain database and generate a letter to patient.
• To appoint outpatients from internal referrals for appropriate investigations in order of clinical need and within the Target wait times. Maintain database and generate a letter to patient.
• Maintain a waiting list of patients waiting for investigations, who can’t be appointed straight away.
• Appoint extra clinics to help bring the waiting times down to be acceptable level.
• Upon discharge, to validate all written and electronic tracking steps.
• To alert the department co-ordinator of any missing data or poor-quality issues, which you feel require following up.
• Ensure that all speciality referrals are followed up correctly and urgent referral are given priority.
• Photocopying as required.
• Promptly answering telephone enquiries and if necessary transferring calls to an appropriate member of staff.
• Use Allscripts Patient Administration System (PAS) and Sunrise to check and update patient details as required. It is extremely important that changes of address and GP are correctly recorded.
• To undertake other clerical duties as required, appropriate to the grading.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

For further details / informal visits contact: Name: Clare Lewis Job title: Cardiac Co-Ordinator Email address: [e-mail] Telephone number: 01227 206680