Administration and Clerical Officer Cardiac Diagnostics

Gateshead Health; Gateshead; On-site; GBP 21,000 - 25,000; Full time

Job summary

Gateshead Health is seeking an Administration and Clerical Officer for the Cardiac Diagnostics department at Queen Elizabeth Hospital. The role involves welcoming patients, coordinating appointments, and managing records within a supportive team in a fast-paced radiology-adjacent service.

The post emphasises accurate data handling, compassionate patient care, and collaboration with colleagues to maintain smooth patient journeys across the cardiac diagnostics pathway.

Qualifications

• GCSEs or equivalent including Maths and English.
• NVQ level 2 or equivalent qualification.
• Experience with Windows and Microsoft Outlook, Word, Excel or similar packages.

Responsibilities

• Provide a professional reception service across Cardiac Diagnostic reception and act as the first point of contact for patients.
• Book and manage inpatient and outpatient appointments, including rescheduling and using cancelled slots to maximise efficiency.
• Maintain accurate and confidential patient records and ensure correct handling.
• Respond to patient queries and telephone enquiries professionally, accurately and with empathy.
• Support service development and Safecare initiatives and contribute to department improvement.

Skills

Willingness to support others

Organisational skills

Communication skills

Telephone manners

Autonomy & teamwork

Education

GCSEs including Maths and English

NVQ level 2 or equivalent

Job description

Administration and Clerical Officer Cardiac Diagnostics

Clerical Officer/Receptionist 37.5 hours per week - Permanent

Applications are invited from hard working and organised individuals to provide a high quality administrative and clerical service based within the Cardiac Diagnostic Department within the Medicine Business Unit. You will be based at the Queen Elizabeth Hospital.

Main duties of the job

As an Admin & Clerical Officer, you'll play a key role in supporting smooth patient journeys within Cardiac Diagnostics. Working as part of a friendly and supportive team, your contribution will help deliver an efficient, accurate and compassionate service.

You will provide essential administrative support.

Providing a professional reception service across Cardiac Diagnostic reception, acting as the first point of contact for patients and signposting appropriately.

Booking and managing inpatient and outpatient appointments, ensuring cancellations are effectively utilised.

Maintaining accurate and confidential patient records.

Handling telephone and face-to-face queries professionally and escalating as required.

• Supporting service development and Safecare initiatives.

This role offers an excellent opportunity to contribute to the delivery of high-quality diagnostic services in a fast-paced environment, where teamwork and patient care are at the heart of everything we do.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

As an Admin & Clerical Officer within Cardiac Diagnostic Department, you will support the safe and efficient delivery of a high-quality radiology service. This role is essential to maintaining smooth patient pathways, clinical workflow and timely access to diagnostic imaging.

Provide a competent and efficient reception service.

Welcome and signpost patients to the appropriate area, ensuring they are correctly booked into the department.

Arrange and reschedule inpatient and outpatient appointments, making use of cancelled slots to maximise efficiency.

Respond to patient queries and telephone enquiries professionally, accurately and with empathy.

Ensure patient notes are correctly managed, handled securely and confidentiality is maintained at all times.

• Manage your workload effectively, prioritising tasks to meet operational deadlines.

Job description

Job responsibilities

As an Admin & Clerical Officer within Cardiac Diagnostic Department, you will support the safe and efficient delivery of a high-quality radiology service. This role is essential to maintaining smooth patient pathways, clinical workflow and timely access to diagnostic imaging.

Key Responsibilities Reception & Patient Coordination

• Provide a competent and efficient reception service.
• Welcome and signpost patients to the appropriate area, ensuring they are correctly booked into the department.
• Arrange and reschedule inpatient and outpatient appointments, making use of cancelled slots to maximise efficiency.
• Respond to patient queries and telephone enquiries professionally, accurately and with empathy.

Information Management & Record Handling

• Ensure patient notes are correctly managed, handled securely and confidentiality is maintained at all times.
• Manage your workload effectively, prioritising tasks to meet operational deadlines.

General Administrative Duties

• Perform general admin tasks including filing, photocopying, scanning and data entry.
• Support ongoing service development and departmental improvement.
• Contribute to Safecare activities, promoting safe, efficient and convenient patient care.

Teamwork, Flexibility & Values

• Adapt to changing service demands and support colleagues during busy periods.
• Be proactive and supportive of change within Cardiac Diagnostic Services.
• Uphold and promote Equality, Diversity and Human Rights in all aspects of the role.

Person Specification

Skills, knowledge, aptitude

• Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs.
• Good organisational skills.
• Good communication skills both written and verbal.
• Good telephone manner.
• Ability to work autonomously and also as part of a team

QUALIFICATIONS AND TRAINING

• Good standard of general education (GCSE or equivalent, including Maths and English). *MUST BE ABLE TO PRODUCE CERTIFICATES OF GRADES*
• Appropriate and equivalent NVQ level 2 qualification

EXPERIENCE

• Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
• Experience of working in NHS or healthcare environment
• Experience of working in a administration or office environment
• Recent Experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (Careflow)

DISPOSITION

• Calm disposition.
• Ability to work effectively without direct supervision and within a team.
• Ability to adapt to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.