Car Service Advisor | Upsell & CSI Champion

Jago Consultants; East Malling; On-site; GBP 22,000 - 32,000; Full time

Job summary

Main Car Dealership in the Tonbridge area of Kent is seeking a Service Advisor to join their friendly team. You will be responsible for guiding customers through service needs, advising on costs, and upselling where appropriate.

A full driving licence and prior Service Advisor experience in a motor garage are required. The role emphasizes high standards of courtesy and professionalism when interacting with customers and the public, with a strong focus on delivering excellent customer service and

Qualifications

• Experience as a Service Advisor in a motor garage.
• Full driving licence.

Responsibilities

• Advise customers on required service and repair work in a professional manner.
• Estimate costs and timescales for repairs and work to be undertaken.
• Sell additional products as appropriate to customer needs.
• Prepare job cards and update customer and vehicle records.
• Document warranty work per manufacturer policy and prepare invoices.

Skills

Customer service

Communication

Upselling

Job description

Main Car Dealership in the Tonbridge area of Kent is seeking a Service Advisor to join their friendly team. You will be responsible for guiding customers through service needs, advising on costs, and upselling where appropriate.

A full driving licence and prior Service Advisor experience in a motor garage are required. The role emphasizes high standards of courtesy and professionalism when interacting with customers and the public, with a strong focus on delivering excellent customer service and