Senior Service Advisor - Customer-Centric Auto Care & Upsell

Jago Consultants; Canterbury; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Jago Consultants is seeking a Senior Service Advisor for a main car dealership in the Canterbury area of Kent. The role focuses on delivering excellent customer service, advising on repairs and costs, and upselling where appropriate within a professional service environment.

The position requires experience as a Service Advisor in a motor garage and a valid full driving licence, with the salary negotiable based on experience. You will be part of a friendly team in Canterbury, Kent.

Qualifikationen

• Experience as a Service Advisor in a motor garage.
• Strong customer service skills with the ability to build rapport and deliver great CSI results.
• Full driving licence is required.

Aufgaben

• Ensuring customers are aware of service and repair work in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers' needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Kenntnisse

Customer service

Upselling

Customer rapport

CSI improvement

Tools

In-house system

Jobbeschreibung

Jago Consultants is seeking a Senior Service Advisor for a main car dealership in the Canterbury area of Kent. The role focuses on delivering excellent customer service, advising on repairs and costs, and upselling where appropriate within a professional service environment.

The position requires experience as a Service Advisor in a motor garage and a valid full driving licence, with the salary negotiable based on experience. You will be part of a friendly team in Canterbury, Kent.