Service Advisor

Jago Consultants; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

Maidstone Motor Garage is seeking a Service Advisor in the Maidstone area of Kent. The role involves advising customers on service and repair work, presenting estimated costs, and documenting vehicle records.

You will be responsible for invoicing, updating records, and delivering excellent customer service with strong rapport and up-selling opportunities.

Qualifications

• Experience as a Service Advisor within a motor garage is preferred.
• Must have a full driving licence.
• Strong customer service and upsell abilities with good CSI results.

Responsibilities

• Inform customers about required service and repair work in a professional manner.
• Advise on estimated costs and timescales for repairs.
• Upsell appropriate products and services to customers.

Skills

Customer service

Upselling

Communication

Record keeping

Education

Full driving licence

Tools

In-house computer system

Job description

Service Advisor needed in the Maidstone area of Kent

We are working with a Motor Garage who are actively looking for a Service Advisor to join their friendly team. Maidstone area of Kent.

Job Role – Motor Vehicle Service Advisor

Salary – Negotiable depending on experience

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.