Service Advisor

Jago Consultants; East Malling; On-site; GBP 22,000 - 32,000; Full time

Job summary

Main Car Dealership in the Tonbridge area of Kent is seeking a Service Advisor to join their friendly team. You will be responsible for guiding customers through service needs, advising on costs, and upselling where appropriate.

A full driving licence and prior Service Advisor experience in a motor garage are required. The role emphasizes high standards of courtesy and professionalism when interacting with customers and the public, with a strong focus on delivering excellent customer service and

Qualifications

• Experience as a Service Advisor in a motor garage.
• Full driving licence.

Responsibilities

• Advise customers on required service and repair work in a professional manner.
• Estimate costs and timescales for repairs and work to be undertaken.
• Sell additional products as appropriate to customer needs.
• Prepare job cards and update customer and vehicle records.
• Document warranty work per manufacturer policy and prepare invoices.

Skills

Customer service

Communication

Upselling

Job description

We are working with a Main Car Dealership who are actively looking for a Service Advisor to join there friendly team. Tonbridge area of Kent.

Job Role – Motor Vehicle Service Advisor

Salary – negotiable depending on experience plus bonus

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.