Captain of Service – Luxury Mayfair Dining

Auberge Collection; Greater London; On-site; GBP 32,000 - 54,000; Full time

Job summary

Major’s, the signature restaurant of Cambridge House in Mayfair, seeks a Captain/Head Waiter to lead a section with a passion for exceptional food, thoughtful service, and genuine hospitality. You will set the tone for guests, coordinating with kitchen and team to deliver a seamless dining experience.

You will guide guests through the dining journey, offer menu and wine recommendations, and contribute to maintaining the highest standards of service in a historic luxury property managed by

Qualifications

• Previous Captain/Head Waiter or Senior Waiter experience in luxury hospitality.
• Ability to lead by example and coordinate service in a fast-paced environment.
• Excellent communication and interpersonal skills with guests and colleagues.
• Flexible to work evenings, weekends and bank holidays; right to work in the United Kingdom.

Responsibilities

• Welcome guests warmly and professionally, tailoring service to reflect individual preferences and occasions.
• Guide guests with knowledgeable recommendations on food, wine and beverages, bringing each offering to life through engaging storytelling.
• Lead service within your section, coordinating timing, presentation and team delivery to ensure a seamless experience.
• Anticipate guest needs, manage special requests and celebrations, and resolve queries with discretion and sound judgement.
• Maintain exceptional standards of table preparation, mise en place, presentation, cleanliness, hygiene and food safety.
• Support and develop fellow team members through sharing knowledge, leading by example and encouraging a collaborative approach to service.
• Work closely with the Culinary, Beverage and wider Cambridge House teams to ensure clear communication and smooth operations.
• Support Restaurant Management with day-to-day operations and the continuous improvement of service standards.
• Contribute ideas that refine service rituals, enhance the guest experience and shape the distinctive identity and traditions of Major’s from opening day.

Skills

Leadership

Communication

Hospitality

Team coordination

Job description

Major’s, the signature restaurant of Cambridge House in Mayfair, seeks a Captain/Head Waiter to lead a section with a passion for exceptional food, thoughtful service, and genuine hospitality. You will set the tone for guests, coordinating with kitchen and team to deliver a seamless dining experience.

You will guide guests through the dining journey, offer menu and wine recommendations, and contribute to maintaining the highest standards of service in a historic luxury property managed by