Captain/Head Waiter - Major'S

Cambridge House; Greater London; In loco; GBP 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Major’s, the signature restaurant of Cambridge House in Mayfair, seeks a Captain/Head Waiter to lead a section with a passion for exceptional food, service and hospitality. You’ll read the room, tailor experiences, and work closely with kitchen and the broader team to bring each service to life with precision and care.

In this role you’ll guide guests through the dining journey, recommending food, wine, and beverages, while maintaining flawless standards and a collaborative, guest-centric

Competenze

• Experience as Captain/Head Waiter in a luxury hotel or high-end restaurant.
• Ability to lead service and coordinate a team in a fast-paced setting.
• Excellent communication and interpersonal skills.
• A professional, approachable manner and genuine hospitality.
• Flexibility to work evenings, weekends and bank holidays.
• Right to work in the United Kingdom.

Mansioni

• Welcome guests warmly and professionally, tailoring service to reflect preferences and occasions.
• Guide guests with knowledgeable food, wine, and beverage recommendations through engaging storytelling.
• Lead service within your section, coordinating timing and team delivery for a seamless experience.
• Anticipate guest needs and handle special requests with discretion and sound judgement.
• Maintain high standards of table preparation, mise en place, presentation, cleanliness and food safety.
• Support and develop team members by sharing knowledge and leading by example.
• Collaborate with Culinary, Beverage and Cambridge House teams to ensure clear communication.
• Assist Restaurant Management with day-to-day operations and ongoing service improvements.
• Contribute ideas to refine service rituals and strengthen Major’s distinctive identity.

Conoscenze

Leadership

Communication

Hospitality

Team coordination

Descrizione del lavoro

Job Description

Major’s, the signature restaurant of Cambridge House in Mayfair, is a glamorous ode to ritzy mid-century dining, drawing inspiration from the classic London grill. Major’s blends timeless elegance with dramatic flair. The menu will be a love letter to classic cuisine, showcasing the finest cuts of meat and seafood and local produce. An original concept, Major’s is set to redefine London dining.

As Captain/Head Waiter at Major’s, the signature restaurant of Cambridge House, you will be at the heart of the dining experience, bringing together a passion for exceptional food, thoughtful service and genuine hospitality. With a natural ability to read the room and understand the individual preferences of each guest, you will set the tone for your section, ensuring service feels seamless and personal. Working closely with the kitchen and wider restaurant team, you will bring each service to life through your attention to detail, knowledge of the menu and ability to make guests feel truly looked after.

Key Responsibilities:

• Welcome guests warmly and professionally, building rapport and tailoring service to reflect individual preferences and occasions.
• Guide guests through the dining experience with knowledgeable recommendations on food, wine and beverages, bringing each offering to life through engaging storytelling.
• Lead service within your section, coordinating timing, presentation and team delivery to ensure a seamless experience.
• Anticipate guest needs, manage special requests and celebrations, and resolve queries with discretion and sound judgement.
• Maintain exceptional standards of table preparation, mise en place, presentation, cleanliness, hygiene and food safety.
• Support and develop fellow team members through sharing knowledge, leading by example and encouraging a collaborative approach to service.
• Work closely with the Culinary, Beverage and wider Cambridge House teams to ensure clear communication and smooth operations.
• Support Restaurant Management with day-to-day operations and the continuous improvement of service standards.
• Contribute ideas that refine service rituals, enhance the guest experience and shape the distinctive identity and traditions of Major’s from opening day.

Qualifications

• Previous experience in a Captain, Head Waiter, Senior Waiter or similar role within a luxury hotel, restaurant or high-quality hospitality environment.
• The ability to lead by example, coordinate service and support colleagues in a fast-paced restaurant environment.
• Excellent communication and interpersonal skills, with the confidence to build relationships with guests and colleagues alike.
• A professional, approachable manner and a genuine commitment to providing exceptional hospitality.
• The flexibility to work evenings, weekends and bank holidays as required.
• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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