Captain/Head Waiter - Major’s

Auberge Collection; Greater London; In loco; GBP 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Auberge Collection’s Cambridge House in Mayfair seeks a Captain/Head Waiter for Major’s, its signature restaurant. You will lead service, read the room and tailor experiences with guests, working closely with kitchen and restaurant teams to deliver impeccable hospitality in a dynamic luxury setting.

Bring a passion for exceptional food, wine and service, with the ability to guide guests, manage a section, and mentor colleagues, while supporting daily operations and ongoing service refinement in

Competenze

• Previous experience in a Captain, Head Waiter, Senior Waiter or similar role within a luxury hotel, restaurant or high-quality hospitality environment.
• The ability to lead by example, coordinate service and support colleagues in a fast-paced restaurant environment.
• Excellent communication and interpersonal skills, with the confidence to build relationships with guests and colleagues alike.
• A professional, approachable manner and a genuine commitment to providing exceptional hospitality.

Mansioni

• Welcome guests warmly and professionally, building rapport and tailoring service to reflect individual preferences and occasions.
• Guide guests through the dining experience with knowledgeable recommendations on food, wine and beverages, bringing each offering to life through engaging storytelling.
• Lead service within your section, coordinating timing, presentation and team delivery to ensure a seamless experience.
• Anticipate guest needs, manage special requests and celebrations, and resolve queries with discretion and sound judgement.
• Maintain exceptional standards of table preparation, mise en place, presentation, cleanliness, hygiene and food safety.
• Support and develop fellow team members through sharing knowledge, leading by example and encouraging a collaborative approach to service.
• Work closely with the Culinary, Beverage and wider Cambridge House teams to ensure clear communication and smooth operations.
• Support Restaurant Management with day-to-day operations and the continuous improvement of service standards.
• Contribute ideas that refine service rituals, enhance the guest experience and shape the distinctive identity and traditions of Major’s from opening day.

Conoscenze

Head Waiter experience

Luxury hospitality

Team leadership

Descrizione del lavoro

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

Major’s, the signature restaurant of Cambridge House in Mayfair, is a glamorous ode to ritzy mid-century dining, drawing inspiration from the classic London grill. Major’s blends timeless elegance with dramatic flair. The menu will be a love letter to classic cuisine, showcasing the finest cuts of meat and seafood and local produce. An original concept, Major’s is set to redefine London dining.

As Captain/Head Waiter at Major’s, the signature restaurant of Cambridge House, you will be at the heart of the dining experience, bringing together a passion for exceptional food, thoughtful service and genuine hospitality. With a natural ability to read the room and understand the individual preferences of each guest, you will set the tone for your section, ensuring service feels seamless and personal. Working closely with the kitchen and wider restaurant team, you will bring each service to life through your attention to detail, knowledge of the menu and ability to make guests feel truly looked after.

Key Responsibilities:

Welcome guests warmly and professionally, building rapport and tailoring service to reflect individual preferences and occasions.

Guide guests through the dining experience with knowledgeable recommendations on food, wine and beverages, bringing each offering to life through engaging storytelling.

Lead service within your section, coordinating timing, presentation and team delivery to ensure a seamless experience.

Anticipate guest needs, manage special requests and celebrations, and resolve queries with discretion and sound judgement.

Maintain exceptional standards of table preparation, mise en place, presentation, cleanliness, hygiene and food safety.

Support and develop fellow team members through sharing knowledge, leading by example and encouraging a collaborative approach to service.

Work closely with the Culinary, Beverage and wider Cambridge House teams to ensure clear communication and smooth operations.

Support Restaurant Management with day-to-day operations and the continuous improvement of service standards.

Contribute ideas that refine service rituals, enhance the guest experience and shape the distinctive identity and traditions of Major’s from opening day.

Qualifications

Previous experience in a Captain, Head Waiter, Senior Waiter or similar role within a luxury hotel, restaurant or high-quality hospitality environment.

The ability to lead by example, coordinate service and support colleagues in a fast-paced restaurant environment.

Excellent communication and interpersonal skills, with the confidence to build relationships with guests and colleagues alike.

A professional, approachable manner and a genuine commitment to providing exceptional hospitality.

The flexibility to work evenings, weekends and bank holidays as required.

Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.