Captain of Service – Luxury Dining Experience

Auberge Collection; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Auberge Collection’s Cambridge House in Mayfair seeks a Captain/Head Waiter for Major’s, its signature restaurant. You will lead service, read the room and tailor experiences with guests, working closely with kitchen and restaurant teams to deliver impeccable hospitality in a dynamic luxury setting.

Bring a passion for exceptional food, wine and service, with the ability to guide guests, manage a section, and mentor colleagues, while supporting daily operations and ongoing service refinement in

Qualifications

• Previous experience in a Captain, Head Waiter, Senior Waiter or similar role within a luxury hotel, restaurant or high-quality hospitality environment.
• The ability to lead by example, coordinate service and support colleagues in a fast-paced restaurant environment.
• Excellent communication and interpersonal skills, with the confidence to build relationships with guests and colleagues alike.
• A professional, approachable manner and a genuine commitment to providing exceptional hospitality.

Responsibilities

• Welcome guests warmly and professionally, building rapport and tailoring service to reflect individual preferences and occasions.
• Guide guests through the dining experience with knowledgeable recommendations on food, wine and beverages, bringing each offering to life through engaging storytelling.
• Lead service within your section, coordinating timing, presentation and team delivery to ensure a seamless experience.
• Anticipate guest needs, manage special requests and celebrations, and resolve queries with discretion and sound judgement.
• Maintain exceptional standards of table preparation, mise en place, presentation, cleanliness, hygiene and food safety.
• Support and develop fellow team members through sharing knowledge, leading by example and encouraging a collaborative approach to service.
• Work closely with the Culinary, Beverage and wider Cambridge House teams to ensure clear communication and smooth operations.
• Support Restaurant Management with day-to-day operations and the continuous improvement of service standards.
• Contribute ideas that refine service rituals, enhance the guest experience and shape the distinctive identity and traditions of Major’s from opening day.

Skills

Head Waiter experience

Luxury hospitality

Team leadership

Job description

Auberge Collection’s Cambridge House in Mayfair seeks a Captain/Head Waiter for Major’s, its signature restaurant. You will lead service, read the room and tailor experiences with guests, working closely with kitchen and restaurant teams to deliver impeccable hospitality in a dynamic luxury setting.

Bring a passion for exceptional food, wine and service, with the ability to guide guests, manage a section, and mentor colleagues, while supporting daily operations and ongoing service refinement in