IT Technician

New City College; London Borough of Havering; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Local Government Pension Scheme (LGPS)

On-site facilities

Five CPD days per year

Travel season ticket loan

Health cash plan

Employee assistance program

Staff discounts

Job summary

New City College in London seeks a motivated IT Technician to join the IT Services team, providing frontline 1st/2nd line on-site support across campuses. You will help ensure teaching, learning and operations run smoothly with reliable tech and strong customer service.

You will support Windows 10/11, Microsoft 365, and classroom technologies, log incidents, deploy hardware, and maintain assets while collaborating with IT Managers and colleagues to deliver a high-quality service.

Qualifications

• At least 1 year of hands-on IT support in a busy, customer-focused environment.
• Experience supporting Windows 10/11, Microsoft 365, user accounts and desktop hardware.
• Strong customer service skills and ability to explain technical information clearly to non-technical users.
• Experience with service desk or call logging systems and methodical troubleshooting.
• Good understanding of basic networking principles and connectivity troubleshooting.
• Organised, proactive and able to manage workload within a wider IT team.
• Experience in Further Education or public sector is a plus but not required.

Responsibilities

• Provide frontline 1st/2nd line on-site IT support across campuses.
• Support end-user devices, classroom tech, network connectivity and IT infrastructure.
• Log, diagnose and resolve incidents via the college's service management system.
• Support printers, IP telephony, mobile devices, and wired/wireless networks.
• Assist with device deployment, software installation and endpoint management.
• Maintain asset records and hardware lifecycle processes.
• Contribute to service improvement through documentation and knowledge sharing.
• Participate in rota-based evening cover during peak periods.

Skills

IT support

Customer service

Windows networking

Troubleshooting

Teamwork

Problem solving

Tools

Windows 10/11

Microsoft 365

User accounts

Job description

New City College, London's largest FE college group, is looking for a motivated and customer-focused IT Technician to join our established IT Services team.

This is a frontline 1st/2nd line support role providing on-site technical support across our campuses. You will play a key role in ensuring teaching, learning and business operations are supported by reliable and well-managed technology.

Working as part of a structured IT Services team, you will provide professional and responsive support for end-user devices, Microsoft 365 services, classroom technologies, network connectivity and IT infrastructure. You will be responsible for resolving technical issues, deploying hardware and software, maintaining IT assets and delivering excellent customer service to staff and students.

You will work closely with IT Managers and technical colleagues to help deliver a consistent, high-quality IT service across the College., Act as the on-site IT support presence across campuses, providing responsive 1st and 2nd line support to staff and students.

Log, diagnose and resolve incidents and service requests using the College's IT service management system, escalating complex issues where appropriate.

Support PCs, Thin Clients and Apple Macs, including operating system installation, configuration and troubleshooting.

Support Microsoft 365 applications and services, user accounts, classroom technologies, AV equipment and smartboards.

Maintain printers, IP telephony systems, mobile devices, and wired and wireless network connectivity.

Assist with device deployment, software installation and centrally managed endpoint technologies.

Maintain accurate asset records and support hardware lifecycle processes, including deployment, refresh and disposal.

Assist with basic network troubleshooting, structured cabling and patching in line with agreed standards.

Support enrolment, examinations and other peak operational periods, including participation in rota-based evening cover where required.

Contribute to continuous service improvement by maintaining documentation, sharing knowledge and providing excellent customer service.

You have at least one year's hands-on IT support experience in a busy, customer-focused environment.

You have experience supporting Windows 10/11, Microsoft 365, user accounts and desktop hardware.

You possess strong customer service skills and can communicate technical information clearly to non-technical users.

You have experience working with service desk or call logging systems and a methodical approach to troubleshooting.

You have a good understanding of basic networking principles and connectivity troubleshooting.

You are organised, proactive and able to manage your workload effectively while working as part of a wider IT team.

You enjoy solving problems and are committed to delivering a high-quality support service.

Experience within Further Education, education, or the public sector would be advantageous but is not essential.

Knowledge of Apple devices, endpoint management tools such as Intune, SCCM or Jamf, and classroom technologies would be beneficial.

You are committed to continuous professional development and supporting an inclusive and collaborative working environment.

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.

Following the merger of seven colleges, NCC has become one of the UK's most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.

We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.

We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children's Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.

• Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
• Technology Access: Office 365 and Adobe Suite available for personal devices.