Call/Recall Care Coordinator - Haydock Division

NHS; St Helens; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in St Helens is seeking a part-time Call and Recall Care Coordinator to support patient care and assist with chronic disease management. The ideal candidate should possess excellent communication and organisational skills while being adept with software such as MS Word, Outlook, and Excel. Successful applicants must be committed, flexible, and ready to join a proactive team dedicated to enhancing patient outcomes through effective appointment management. This role offers a chance to contribute meaningfully to patient care within a supportive environment.

Benefits

NHS pension scheme

27 days annual leave plus bank holidays

Employee discounts and benefits

Employee assistance programme

Career development

Family friendly policies

Qualifications

• Primary care experience desired.
• Knowledge of medical terminology is desirable.
• Familiarity with NHS/General Practice is beneficial.

Responsibilities

• Coordinate and recall patients for chronic disease management.
• Book appointments with appropriate clinicians.
• Communicate effectively with patients to manage appointments.

Skills

Excellent listening skills

Communication skills

Administrative skills

Organisational skills

Computer literate

Interpersonal skills

Tools

MS Word

Outlook

Excel

Job description

Call/Recall Care Coordinator - Haydock Division

Modality PartnershipHaydock Division has a 2 part-time vacancys for a Call and Recall Care Coordinator working 30 hours per week and 27 hours per week. The postholder willbe a high performing employee, working across Modality Haydock Division whowill proactively support patient care and divisional clinical targets, to help carry out administrative duties principallypatient call and recall, including data collection, monitoring, tracking andreporting. We are seeking dedicatedpostholders to join our team and who can display our CARE values: Commitment,Accountability, Respect and Excellence.

Thisjob is suitable for individuals who are career driven and have a passion forpatient care and supporting patients with their health outcomes.

As an employee with us you can benefit from

Enrolment to the NHS pension scheme

Minimum 27 days annual leave, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Company sick pay after qualifying period

Family friendly policies

If you are interested in learningmore, please read on.

Main duties of the job

The role is tohelp coordinate and recall patients for their chronic disease management, andto ensure that appointments are booked with the appropriate clinician so thatthe correct care can be delivered to the patients. Working with the managementand clinical teams to ensure efficient use of clinical time through activecommunications management of patients to help reduce DNAs.

The role is nota regular 9am-5pm job; the job requires innovation, flexibility, and commitmentand the postholder will be required to work resourcefully as part of the teamto ensure tasks are completed.

About us

We are one ofthe largest GP super-partnerships in the UK, serving over 450,000 patients andwith a workforce of 1500+. We are unique,we are always looking at ways to improve our delivery of services through theimplementation of new and innovative solutions that we can scale across theorganisation. Your job is to work directly with patients and the wider practiceteam to patient care. This is a role that will equip you with a portfolio ofleadership and operational skills to make sustainable changes within PrimaryCare.

All employeesare welcome to enrol in our employee benefits scheme and NHS pension scheme. Weare committed to developing our people through education and career pathwaysand who align to our organisational values of CARE.

ModalityPartnership is an Equal Opportunities Employer and is committed to ensuringequal employment opportunities for all our potential applicants in line withthe Equality Act, 2010.

Job responsibilities

Please refer tothe supporting documents section to retrieve the JD detailing the coreresponsibilities of this role.

You will lovethis job if you have a passion for supporting patient care, and collecting and monitoringdata, tracking and reporting.

If you feelthis is the ideal career advancing opportunity for you and you want to rise tothe challenge of this opportunity, we welcome an application for you to joinour growing team of likeminded people.

Please Note: The Modality Partnership reserves the right to close thisvacancy at any time during the advertising period.

Pre-employment

As part of our recruitment process, the Modality Partnershipwill check the vaccination status of all new starters. This enables us tomanage both individual and environmental risks effectively, ensuring a safeworking environment for all staff and patients.

For some roles, certain vaccinations are mandatory due to thenature of the work involved. Where this is the case, you will be required toprovide evidence of compliance as part of your onboarding.

We understand that individuals may have questions oruncertainties about vaccinations. We are committed to supporting all new teammembers and will offer guidance and information to those who are undecided.

Right to work checks

All applicants invited for interview will need to prove theirright to work in the UK at the interview stage

We are unable to offer sponsorship for this role

References

References must be secured prior to beginning employment, onemust be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Knowledge

• Primary Care Experience MS Word, Outlook, Excel and other related software
• packages.
• Medical terminology - desirable
• Knowledge of / experience from within NHS / General Practice
• Safeguarding

Skills

• Excellent listening, communication and interpersonal skills
• Accurate typing
• Administrative and organisational skills
• Ability to follow policies, practices and protocols
• Computer-literate and adaptable in using different software

Personal Qualities

• Professional approach to work
• Good telephone manner
• Strong team player
• Responsive and positive outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.