Call Handler

Project People Limited; Carlisle; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Weekly pay

Full training

Friendly team

Opportunities for permanent roles

On-site role

Job summary

Project People Limited in Carlisle, Cumbria, is seeking a professional Call Handler for a 12-week temporary contract. You will manage customer complaints from initial contact to resolution, delivering fair and timely responses.

The role requires excellent verbal and written communication, strong organisational skills, and solid IT/CRM experience. You will work on-site with full training and support, ensuring high standards of customer service throughout the process.

Qualifications

• Experience in call handling or customer service.
• Strong verbal and written communication.
• Ability to handle challenging conversations professionally.
• Good organisational skills and attention to detail.
• Proficient IT skills including CRM and MS Office.

Responsibilities

• Receive and manage call via telephone.
• Listen carefully to customer queries and demonstrate empathy and professionalism.
• Log and maintain accurate customer records on internal systems.
• Assess information objectively and refer to appropriate departments.
• Draft clear, professional written responses.
• Ensure calls and queries are resolved within agreed timescales.
• Escalate complex or sensitive cases when required.
• Maintain confidentiality and compliance with company policies and procedures.

Skills

Call handling experience

Customer service

Case management

Verbal and written communication

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

Call Handler (Temporary Contract)

Carlisle, Cumbria

Full-Time | Temporary Contract (12 Weeks)

You must be eligible to work in the UK without the need for Sponsorship.

Immediate Start Available

We are seeking a professional and customer-focused Call Handler to join our team on a 12-week temporary contract. This is an excellent opportunity for an experienced customer service or complaints professional who can quickly build relationships, investigate customer concerns, and deliver fair and timely resolutions.

The successful candidate will play a key role in ensuring customers receive a positive experience during the complaints process while supporting the business in maintaining high service standards.

The Role

As a Call Handler, you will manage customer complaints from initial contact through to resolution, ensuring each case is handled fairly, efficiently and in line with company procedures.

Key Responsibilities

• Receive and manage call via telephone.
• Listen carefully to customer queries and demonstrate empathy and professionalism.
• Log and maintain accurate customer records on internal systems.
• Assess information objectively and refer to the appropriate departments.
• Draft clear, professional written responses.
• Ensure calls and queries are resolved within agreed timescales.
• Escalate complex or sensitive cases when required.
• Maintain confidentiality and compliance with company policies and procedures.

About You

To be successful in this role, you will have:

Essential

• Previous experience in call handling, customer service, case management or a similar role.
• Excellent verbal and written communication skills.
• Ability to manage challenging conversations confidently and professionally.
• Good organisational skills and attention to detail.
• Strong IT skills, including Microsoft Office and CRM systems.
• Ability to prioritise workload and work independently.

What We Offer

• Competitive hourly rate.
• Weekly pay.
• Full training and onboarding support.
• Friendly and supportive team environment.
• Valuable experience within a customer-focused organisation.
• Potential to apply for any permanent roles within the business.

This is a temporary 12-week assignment and candidates must be available to start at short notice.

Project People is acting as an Employment Business in relation to this vacancy.