Customer Complaint Call Handler - 12-Week Temp

Project People Limited; Carlisle; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Weekly pay

Full training

Friendly team

Opportunities for permanent roles

On-site role

Job summary

Project People Limited in Carlisle, Cumbria, is seeking a professional Call Handler for a 12-week temporary contract. You will manage customer complaints from initial contact to resolution, delivering fair and timely responses.

The role requires excellent verbal and written communication, strong organisational skills, and solid IT/CRM experience. You will work on-site with full training and support, ensuring high standards of customer service throughout the process.

Qualifications

• Experience in call handling or customer service.
• Strong verbal and written communication.
• Ability to handle challenging conversations professionally.
• Good organisational skills and attention to detail.
• Proficient IT skills including CRM and MS Office.

Responsibilities

• Receive and manage call via telephone.
• Listen carefully to customer queries and demonstrate empathy and professionalism.
• Log and maintain accurate customer records on internal systems.
• Assess information objectively and refer to appropriate departments.
• Draft clear, professional written responses.
• Ensure calls and queries are resolved within agreed timescales.
• Escalate complex or sensitive cases when required.
• Maintain confidentiality and compliance with company policies and procedures.

Skills

Call handling experience

Customer service

Case management

Verbal and written communication

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

Project People Limited in Carlisle, Cumbria, is seeking a professional Call Handler for a 12-week temporary contract. You will manage customer complaints from initial contact to resolution, delivering fair and timely responses.

The role requires excellent verbal and written communication, strong organisational skills, and solid IT/CRM experience. You will work on-site with full training and support, ensuring high standards of customer service throughout the process.