Temp Call Handler - Resolve Customer Complaints (12 Weeks)

Project People; Carlisle; Presencial; GBP 14.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Full training and onboarding support

Friendly team environment

Potential for permanent roles

Descripción de la vacante

Project People in Carlisle, Cumbria, is seeking a Call Handler for a 12-week temporary contract with immediate start. You will manage customer complaints from initial contact to resolution, maintaining records and ensuring timely responses.

The role requires excellent verbal and written communication, strong IT skills (CRM systems), and the ability to handle challenging conversations professionally while following company procedures.

Formación

• Previous experience in call handling, customer service or case management.
• Excellent verbal and written communication skills.
• Ability to handle challenging conversations professionally.
• Good organisation and attention to detail.
• Strong IT skills including Microsoft Office and CRM systems.
• Ability to prioritise workload and work independently.

Responsabilidades

• Receive and manage calls via telephone.
• Listen carefully to customer queries with empathy and professionalism.
• Log and maintain accurate customer records on internal systems.
• Assess information and refer to appropriate departments.
• Draft professional written responses.
• Ensure calls are resolved within agreed timescales.
• Escalate complex or sensitive cases when required.
• Maintain confidentiality and compliance with company policies.

Conocimientos

Relevant call handling experience

Excellent verbal communication

Written communication

Organisation & attention to detail

IT skills & CRM systems

Workload prioritisation

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Project People in Carlisle, Cumbria, is seeking a Call Handler for a 12-week temporary contract with immediate start. You will manage customer complaints from initial contact to resolution, maintaining records and ensuring timely responses.

The role requires excellent verbal and written communication, strong IT skills (CRM systems), and the ability to handle challenging conversations professionally while following company procedures.