Call Handler

Confidential; Greater London; On-site; GBP 32,000 - 36,000; Full time

Job summary

Confidential in London is seeking a Call Handler to join our Social Housing team based in West or North London. You will manage a high volume of resident calls and assist with repairs and service requests, delivering excellent customer service at all times.

The role is temporary with the opportunity to become permanent for the right candidate. You will log calls, update records, and liaise with internal teams and contractors to ensure issues are resolved promptly while keeping residents informed.

Qualifications

• Experience in a call centre or housing environment.
• Excellent verbal and written communication skills.
• Professional and friendly telephone manner.
• Strong attention to detail and accurate data entry.
• Ability to remain calm when dealing with challenging customers.

Responsibilities

• Handling a high volume of inbound calls from residents and customers.
• Responding to queries in a professional and helpful manner.
• Logging calls and updating customer records accurately.
• Taking details of repairs, maintenance issues and service requests.
• Liaising with internal teams and contractors to resolve enquiries efficiently.
• Providing regular updates to residents when required.
• Escalating urgent or complex issues appropriately.
• Delivering a high level of customer service at all times.

Skills

Call centre experience

Customer service

Verbal communication

Data entry

Job description

Call Handler - Social Housing

Location: West or North London
Salary: 17 per hour
Contract: Temporary to Permanent
Working Arrangement: Fully Office Based

About the Role

We are currently recruiting for a Call Handler to join a busy Social Housing team based in West or North London.

This is a great opportunity for someone with strong customer service and communication skills who is confident handling a high volume of calls and supporting residents with their enquiries.

The role will initially be on a temporary basis, with the opportunity to become permanent for the right candidate.

Key Responsibilities

• Handling a high volume of inbound calls from residents and customers
• Responding to queries in a professional and helpful manner
• Logging calls and updating customer records accurately
• Taking details of repairs, maintenance issues and service requests
• Liaising with internal teams and contractors to ensure enquiries are dealt with efficiently
• Providing regular updates to residents where required
• Escalating urgent or complex issues appropriately
• Maintaining accurate records on internal systemsDelivering a high level of customer service at all times

About You

• Previous experience in a call centre, customer service, contact centre or housing environment
• Excellent verbal and written communication skills
• A professional and friendly telephone manner
• Strong attention to detail and accurate data entry skills
• The ability to remain calm and professional when dealing with challenging customers
• Good IT and administration skills
• The ability to work effectively in a busy, target-driven environment
• Previous Social Housing, Repairs or Property Services experience would be advantageous