Call Handler

Skilled Careers; Birmingham; On-site; GBP 19,000 - 27,000; Full time

Job summary

Skilled Careers is hiring Call Handlers on a temporary basis for a local authority in the West Midlands. Immediate start with potential for permanent placement. Working hours are Mon-Fri 8:30am – 5:30pm at Regal Court, Sovereign Road, Birmingham, B30 3FJ.

The role involves handling inbound and outbound calls, scheduling tenant visits and delivering excellent customer service. The position requires fluent English, good literacy, and the ability to work in a fast-paced environment with high

Qualifications

• Customer service experience is required.
• Fluent in spoken and written English.
• Able to maintain attention to detail in busy environment.
• High energy and proactive communication.
• Strong literacy skills for accurate data entry.

Responsibilities

• Inbound and outbound calls, scheduling tenant visits.
• Providing outstanding customer service and answering queries regarding tenant issues.
• Inputting customer details accurately and scheduling time slots for appointments using CRM systems.
• Hitting daily KPI targets in a high-volume call environment.

Skills

Customer service

English proficiency

Attention to detail

High energy

Professional & friendly

Good literacy

Job description

Skilled Careers is hiring Call Handlers on a temporary basis, for a local authority from within the West Midlands Region, my client specialises within the upgrades of properties throughout Birmingham and surrounding areas

Immediate Start – Temporary Role with potential for permanent

Mon-Fri 8:30am – 5:30pm

Location: Regal Court, Sovereign Road, B30 3FJ

Hourly Rate: £16.64 PAYE

The Role:

• Inbound and outbound calls, scheduling tenant visits


• Providing outstanding customer service and answering any queries regarding tenant issues


• Inputting customers details accurately and scheduling time slots for appointments using CRM Systems


• Hitting daily, weekly KPI's, dealing with high volume of calls Daily

To be successful within this role you will need to:

• Good literacy skills


• Customer service experience


• Ability to work in a High Paced Environment


• Using the training provided navigate through our bespoke systems


• Attention to Detail


• Good Communication and Listening Skills


• High Energy


• Professional & Friendly approach


• Fluent in Spoken and Written English