Customer Service & Complaints Handler

Confidential; Essex; Vor Ort; GBP 26.000 - 28.000; Vollzeit

Benefits dieser Stelle

Pension

Parking

Zusammenfassung

Confidential, based in Essex, is seeking a Customer Service, Complaints Handler to join on a temp-to-perm basis. The role operates Monday to Friday, 8.00am–5.00pm, with an annual salary range of £26,436–£28,000.

The successful candidate will handle escalations, investigate issues, and maintain CRM records while delivering timely updates to customers. The position emphasizes initiative, proactive problem-solving, and accurate documentation.

Qualifikationen

• Car driver is essential due to the office location.
• Experience in customer service, complaints handling or customer care role is highly desirable.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple cases simultaneously.
• Calm, professional and empathetic approach when dealing with customers.
• Good IT skills, including Microsoft Office; CRM or scheduling system experience is desirable.

Aufgaben

• First point of contact for customer queries.
• Manage customer queries and complaints from initial contact through to resolution.
• Keep customers informed with clear, accurate and timely updates.
• Proactively contact customers to arrange and confirm upcoming appointments.
• Investigate customer concerns by working closely with planners, supervisors and operational teams.
• Identify root causes of complaints and support corrective actions.
• Escalate complex or high-risk issues where appropriate.
• Maintain accurate records using CRM and operational systems.
• Produce reports on complaint trends and support continuous improvement initiatives.
• Work collaboratively with internal teams to deliver excellent customer service and meet performance targets.

Kenntnisse

Customer service

Complaint handling

Communication skills

Organisational skills

Microsoft Office

CRM experience

Scheduling system

Tools

CRM software

Jobbeschreibung

Customer Service, Complaints Handler

required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between 26,436 - 28,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.

Duties

• First point of contact for customer queries
• Manage customer queries and complaints from initial contact through to resolution
• Keep customers informed with clear, accurate and timely updates
• Proactively contact customers to arrange and confirm upcoming appointments
• Investigate customer concerns by working closely with planners, supervisors and operational teams
• Identify root causes of complaints and support corrective actions
• Escalate complex or high-risk issues where appropriate
• Maintain accurate records using CRM and operational systems
• Produce reports on complaint trends and support continuous improvement initiatives
• Work collaboratively with internal teams to deliver excellent customer service and meet performance targets

Benefits

• 26,436 - 28,000 per annum
• Pension
• Parking

Experience required

• A car driver is essential due to the office location
• Previous experience in a customer service, complaints handling or customer care role is highly desirable
• Excellent verbal and written communication skills
• Strong organisational skills with the ability to manage multiple cases simultaneously
• Confident investigating issues and finding practical solutions
• A calm, professional and empathetic approach when dealing with customers
• Good IT skills, including Microsoft Office; CRM or scheduling system experience is desirable
• Ability to work effectively within a fast-paced operational environment

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.