Call Handler

Confidential; Birmingham; On-site; GBP 19,000 - 27,000; Full time

Job summary

Skilled Careers is recruiting Call Handlers for a local authority in the West Midlands, Birmingham area. Immediate start for a temporary role with potential to go permanent, working Mon-Fri 8:30am to 5:30pm.

Based at Regal Court, Sovereign Road, the role involves inbound and outbound calls, scheduling tenant visits and delivering excellent customer service using CRM systems. Fluency in English, strong communication, and keen attention to detail are essential.

Qualifications

• Good literacy skills.
• Customer service experience.
• Ability to work in a high paced environment.
• Using the training provided navigate through our bespoke systems.
• Attention to detail.
• Good communication and listening skills.
• High energy.
• Professional & friendly approach.
• Fluent in spoken and written English.

Responsibilities

• Inbound and outbound calls, scheduling tenant visits.
• Providing outstanding customer service and answering queries regarding tenant issues.
• Inputting customers details accurately and scheduling time slots for appointments using CRM systems.
• Hitting daily, weekly KPI's, dealing with high volume of calls daily.

Skills

Customer service

Communication

Attention to detail

High energy

Professional & friendly

Fluent in English

Literacy

Job description

Skilled Careers is hiring Call Handlers on a temporary basis, for a local authority from within the West Midlands Region, my client specialises within the upgrades of properties throughout Birmingham and surrounding areas

Immediate Start - Temporary Role with potential for permanent

Mon-Fri 8:30am 5:30pm

Location: Regal Court, Sovereign Road, B30 3 FJ

Hourly Rate: £16.64 PAYE

The Role:

• Inbound and outbound calls, scheduling tenant visits
• Providing outstanding customer service and answering any queries regarding tenant issues
• Inputting customers details accurately and scheduling time slots for appointments using CRM Systems
• Hitting daily, weekly KPI's, dealing with high volume of calls Daily

To be successful within this role you will need to:

• Good literacy skills
• Customer service experience
• Ability to work in a High Paced Environment
• Using the training provided navigate through our bespoke systems
• Attention to Detail
• Good Communication and Listening Skills
• High Energy
• Professional & Friendly approach
• Fluent in Spoken and Written English