Call Handler

Project People; Carlisle; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Weekly pay

Full training and onboarding support

Friendly team environment

Potential for permanent roles

Job summary

Project People in Carlisle, Cumbria, is seeking a Call Handler for a 12-week temporary contract with immediate start. You will manage customer complaints from initial contact to resolution, maintaining records and ensuring timely responses.

The role requires excellent verbal and written communication, strong IT skills (CRM systems), and the ability to handle challenging conversations professionally while following company procedures.

Qualifications

• Previous experience in call handling, customer service or case management.
• Excellent verbal and written communication skills.
• Ability to handle challenging conversations professionally.
• Good organisation and attention to detail.
• Strong IT skills including Microsoft Office and CRM systems.
• Ability to prioritise workload and work independently.

Responsibilities

• Receive and manage calls via telephone.
• Listen carefully to customer queries with empathy and professionalism.
• Log and maintain accurate customer records on internal systems.
• Assess information and refer to appropriate departments.
• Draft professional written responses.
• Ensure calls are resolved within agreed timescales.
• Escalate complex or sensitive cases when required.
• Maintain confidentiality and compliance with company policies.

Skills

Relevant call handling experience

Excellent verbal communication

Written communication

Organisation & attention to detail

IT skills & CRM systems

Workload prioritisation

Tools

Microsoft Office

CRM systems

Job description

Call Handler (Temporary Contract)

Location: Carlisle, Cumbria. Contract: Full-Time | Temporary Contract (12 Weeks). Immediate Start Available. Eligibility: You must be eligible to work in the UK without the need for Sponsorship.

The Role

As a Call Handler, you will manage customer complaints from initial contact through to resolution, ensuring each case is handled fairly, efficiently and in line with company procedures.

Key Responsibilities

• Receive and manage call via telephone.


• Listen carefully to customer queries and demonstrate empathy and professionalism.


• Log and maintain accurate customer records on internal systems.


• Assess information objectively and refer to the appropriate departments.


• Draft clear, professional written responses.


• Ensure calls and queries are resolved within agreed timescales.


• Escalate complex or sensitive cases when required.


• Maintain confidentiality and compliance with company policies and procedures.

About You

Essential

• Previous experience in call handling, customer service, case management or a similar role.


• Excellent verbal and written communication skills.


• Ability to manage challenging conversations confidently and professionally.


• Good organisational skills and attention to detail.


• Strong IT skills, including Microsoft Office and CRM systems.


• Ability to prioritise workload and work independently.

What We Offer

• Competitive hourly rate.


• Weekly pay.


• Full training and onboarding support.


• Friendly and supportive team environment.


• Valuable experience within a customer-focused organisation.


• Potential to apply for any permanent roles within the business.

Project People is acting as an Employment Business in relation to this vacancy