Call Handler

Confidential; United Kingdom; On-site; GBP 17,000 - 21,000; Full time

Job summary

MMP Consultancy are recruiting a Call Handler on a temporary contract to join a fantastic organisation in the United Kingdom. You will be responsible for answering and redirecting calls, ensuring queries are dealt with promptly and professionally.

The role requires experience in call handling or customer service, superb communication skills, the ability to stay calm under pressure, and a proactive attitude. You will liaise with internal and external stakeholders and update records accurately.

Qualifications

• Experience of working in a Call Handling or Customer Service based role.
• Exceptional customer service skills.
• A good attitude and willingness to learn.
• Ability to remain calm under pressure and challenging atmosphere.
• Excellent written and verbal communication skills.

Responsibilities

• Receive and record telephone calls from a range of people and personnel.
• Provide advice to clients as directed by protocols and policies.
• Liaising with internal and external stakeholders in order to resolve all queries raised.
• Updating the database to ensure all queries and resolutions are logged.

Skills

Call Handling experience

Customer service

Calm under pressure

Written and verbal communication

Willingness to learn

Job description

MMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a temporary contract.
We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results.
Key Responsibilities:
Receive and record telephone calls from a range of people and personnel
Provide advice to clients as directed by protocols and policies
Liaising with internal and external stakeholders in order to resolve all queries raised
Updating the database to ensure all queries and resolutions are logged
Skills Required:
Experience of working in a Call Handling or Customer Service based role
Exceptional customer service skills
A good attitude and willingness to learn
Ability to remain calm under pressure and challenging atmosphere
Excellent written and verbal communication skills.