Call Handler

Confidential; Crawley; Sur place; GBP 22 000 - 25 000; Plein temps

Résumé du poste

Confidential is seeking a Social Housing Call Handler to join a busy property services team in Crawley. You will be the first point of contact for residents, handling enquiries and coordinating repairs and maintenance bookings.

This role is office-based, 40 hours per week, temporary to permanent. A strong focus on customer service, clear communication, and accurate data-entry is essential to succeed in this role.

Qualifications

• Previous experience in a call centre or customer service role.
• Experience in social housing, property services, repairs or maintenance is desirable.
• Excellent verbal and written communication skills.
• Professional telephone manner and strong organisational skills.
• Accurate data-entry and good IT skills.

Responsabilités

• Handle a high volume of inbound calls from residents and customers.
• Respond to queries relating to repairs, maintenance and housing services.
• Log and update repair requests on internal systems.
• Book and coordinate appointments for repairs and property services.
• Liaise with residents, contractors and internal teams to resolve queries.
• Provide regular updates to residents regarding outstanding repairs and appointments.
• Deal with complaints and escalated issues where appropriate.
• Ensure all calls and customer interactions are recorded accurately.
• Provide a professional and helpful service at all times.
• Work as part of a wider property services and customer service team.

Connaissances

Call centre experience

Customer service

Communication skills

Data entry

IT skills

Description du poste

Social Housing Call Handler

Location: Crawley
Salary: 17.00 per hour
Hours: 40 hours per week
Contract: Temporary to Permanent
Working Pattern: Fully Office Based

About the Role

We are currently recruiting for a Social Housing Call Handler to join a busy property services team based in Crawley.

This is a great opportunity for someone with strong customer service and communication skills who enjoys working in a fast-paced environment and wants to build a career within the social housing sector.

You will be the first point of contact for residents, dealing with enquiries and providing support across housing and property maintenance services.

Key Responsibilities

• Handle a high volume of inbound calls from residents and customers.
• Respond to queries relating to repairs, maintenance and housing services.
• Log and update repair requests accurately on internal systems.
• Book and coordinate appointments for repairs and property services.
• Liaise with residents, contractors and internal teams to resolve queries.
• Provide regular updates to residents regarding outstanding repairs and appointments.
• Deal with complaints and escalated issues where appropriate.
• Ensure all calls and customer interactions are recorded accurately.
• Provide a professional and helpful service at all times.
• Work as part of a wider property services and customer service team.

About You

• Previous experience in a call centre, customer service or contact centre environment.
• Experience within social housing, property services, repairs or maintenance is highly desirable.
• Excellent verbal and written communication skills.
• A confident and professional telephone manner.
• Strong organisational and administration skills.
• The ability to work under pressure in a busy environment.
• Good attention to detail and accurate data-entry skills.
• The ability to deal with difficult or challenging customers professionally.
• Good IT skills and confidence using internal systems.
• A positive, customer-focused approach.