Works Scheduler

CMS - Recruitment; Reigate; Hybrid; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Hybrid work

20 days holiday

8 bank holidays

Job summary

CMS - Recruitment is seeking a Call Handler / Works Scheduler / Administrator for a large property maintenance specialist. The role is based in Basingstoke with half home, half office based work.

You will handle about 60 inbound calls daily, schedule engineers for domestic repairs, and liaise with customers on job progress, with 20 days holiday and 8 bank holidays. Permanent, full-time with potential Saturday shifts.

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers appointments to carry out repairs and maintenance in domestic properties.
• Liaising with the customers on job progress.
• Handling any complaints and escalating when required.
• Other general administration.

Job description

Call Handler / Works Scheduler / Administrator

Based: Basingstoke

Permanent, Full-Time

22k -25k + excellent Benefits and optional O/T

Half home, half office based role.

Call Handler / Scheduler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth.

Duties of the successful call handler will include:

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers appointments to carry out repairs and maintenance in domestic properties.
• Liaising with the customers on job progress.
• Handling any complaints and escalating when required.
• Other general administration.

The Call handler / Scheduler role is a perm or temp to perm position, full-time Monday to Friday. For this role, the client are offering a salary of 22k - 25k per annum plus 20 days holiday plus 8 bank holidays. Experience within a similar role is desirable. there is also an occasional Saturday shift.

The clients office are based near Redhill, Surrey with quick access to the local train station, high street.

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.