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Linda Taylors Ltd; Swinton; On-site; GBP 12,000 - 18,000; Part time

Job summary

Linda Taylors Ltd in Swinton is seeking a Part-Time Call Handler to join a busy, supportive team. You will be the first point of contact for residents, handling calls, emails and texts with empathy and clarity.

The role involves recording enquiries, arranging appointments, and liaising with surveyors and colleagues to ensure a high-quality service while safeguarding sensitive information.

Qualifications

• Experience in customer service or call handling.
• Ability to remain calm when dealing with anxious or upset residents.
• Good communication and data-entry skills.

Responsibilities

• Answer resident calls, emails and texts in a professional and empathetic manner.
• Record enquiries accurately on electronic files.
• Arrange, confirm or cancel appointments as needed.
• Liaise with surveys and colleagues about appointments and access.
• Provide clear information and manage resident expectations.
• Support general administration and data entry.

Skills

Customer service

Call handling

Empathy

Tools

CRM software

Job description

We are recruiting on behalf of our client a Professional Services company based in fabulous offices in Swinton, who is looking for an experienced Part-Time Call Handler to join their busy and supportive team.

This is an excellent opportunity for someone with strong customer service and call-handling experience who enjoys helping people and is confident dealing with a wide variety of enquiries.

As the first point of contact for residents, you will handle incoming telephone calls, emails and text messages. Some conversations may involve people who are upset, frustrated or anxious, so we're looking for someone who can remain calm, empathetic and professional while providing clear information and managing expectations.

Key Responsibilities

• Acting as the first point of contact for residents, handling incoming calls in a professional, friendly and empathetic manner
• Managing sensitive or challenging conversations calmly and professionally
• Accurately recording enquiries, requests and updates on electronic job files
• Responding to incoming emails and text messages in a timely and appropriate manner
• Making occasional outgoing calls to arrange, confirm or cancel appointments
• Liaising with surveyors and other operational colleagues regarding appointments, access arrangements and changes
• Updating and maintaining resident records, ensuring information is accurate and up to date
• Prioritising enquiries and escalating urgent, complex, safeguarding or welfare concerns appropriatelyProviding residents with clear and accurate information
• Supporting general administration, including data entry and record keeping
• Working closely with colleagues to ensure an efficient and high-quality service