Call Centre Team Lead

Trades Workforce Solutions; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading workforce solutions company in Nottingham is seeking a Call Centre Team Lead to manage an inbound sales team of approximately 20 advisors. You will drive performance and ensure operational excellence while fostering a high-energy, motivated team culture. The ideal candidate will have proven call centre leadership experience, a strong background in inbound sales, and excellent communication and coaching skills. This hands-on role requires a confident leader who can navigate operational challenges and inspire others.

Qualifications

• Proven experience managing or leading a call centre or contact centre team.
• Strong background in inbound sales environments with KPI-driven performance.
• High-energy, motivational leadership style with the ability to inspire others.

Responsibilities

• Lead, motivate and manage an inbound sales team of around 20 colleagues.
• Drive performance against KPIs, ensuring successful registrations and upsells.
• Monitor individual and team performance, providing regular coaching and feedback.

Skills

Leadership

Inbound sales management

Motivational leadership

Team collaboration

Performance monitoring

Communication skills

Coaching skills

Job description

Are you a natural leader who thrives in a fast-paced, people-focused environment?

Do you enjoy motivating teams to exceed targets while delivering excellent customer experiences?

If so, this could be the perfect next step in your career.

As a Call Centre Team Lead, you will be responsible for managing and developing an inbound sales team of approximately 20 advisors. You’ll play a key role in driving performance, ensuring operational excellence, and creating a high-energy, motivated team culture that delivers strong results and outstanding customer experiences.

This is a hands‑on leadership role, ideal for someone who enjoys coaching, problem‑solving, and leading from the front.

Key Responsibilities

• Lead, motivate and manage an inbound sales team of around 20 colleagues

• Drive performance against KPIs, with a strong focus on successful registrations and upselling additional services

• Monitor individual and team performance, providing regular coaching, feedback and support

• Manage daily workloads, scheduling and resourcing to meet business demand

• Support team members with queries, escalations and issue resolution

• Foster a positive, high‑energy team environment that encourages collaboration and accountability

• Ensure compliance with company processes, quality standards and sales best practices

Skills & Experience Required

• Proven experience managing or leading a call centre or contact centre team

• Strong background in inbound sales environments with KPI‑driven performance

• High‑energy, motivational leadership style with the ability to inspire others

• A collaborative team player who leads by example

• Confident in managing workloads, priorities and day‑to‑day operational challenges

• Excellent communication, coaching and people‑management skills

• Comfortable working Monday to Sunday across varying shift patterns