Call Centre Representative

JAM Recruitment Ltd; Redditch; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Ongoing training and development

Job summary

Pertemps Redditch Commercial is recruiting a Call Centre Representative in Redditch for a full-time, on-site role. You will handle inbound enquiries, book appointments for the field sales team, and deliver a consistently positive caller experience.

With 40-hour weeks, a base salary of £25,000 plus uncapped commission (OTE £35,000–£40,000), you’ll join a supportive team and receive training and development to hit targets and build customer relationships.

Qualifications

• Previous experience in call centre, telesales, customer service or appointment-setting roles.
• Excellent verbal communication and listening skills.
• Confident handling of objections and booking appointments.
• Strong organisation and attention to detail.
• Experience with CRM systems.

Responsibilities

• Handle inbound customer enquiries in a professional and engaging manner.
• Contact prospective customers following campaigns and website enquiries.
• Qualify customer requirements and book appointments for the sales team.
• Build rapport and identify customer needs.
• Maintain accurate customer records in the CRM.

Skills

Inbound enquiries handling

Customer communication

Appointment scheduling

CRM usage

Target achievement

Team collaboration

Tools

CRM systems

Job description

The Call Centre Representative position in Redditch, offered through Pertemps Redditch Commercial, is a full-time, permanent role paying a £25,000 basic salary with uncapped commission, bringing potential earnings to £35,000–£40,000. Working 40 hours per week on site, you will handle inbound enquiries, engage prospective customers, and schedule appointments for the field sales team. Strong communication skills and a professional, customer-first approach are essential. Your efforts directly support business growth while ensuring every caller receives a consistently positive experience. This role suits someone who thrives on varied daily interactions and takes pride in delivering reliable, courteous service. Training and ongoing support are provided to help you succeed in meeting performance targets and building lasting customer relationships.

Call Centre Representative Location: Redditch (On Site) Salary: £25,000 basic + uncapped commission (OTE £35,000 - £40,000) Hours: 40 hours per week Pertemps are recruiting on behalf of a well-established and growing organisation for a driven and customer-focused Call Centre Representative.

This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service.

Key Responsibilities

• Handle inbound customer enquiries in a professional and engaging manner.
• Contact prospective customers following marketing campaigns, website enquiries and existing lead sources.
• Qualify customer requirements and book appointments for the sales team.
• Build rapport with customers and identify their needs through effective questioning.
• Maintain accurate customer records and update CRM systems accordingly.
• Send relevant information and literature to customers when required.
• Achieve individual and team performance targets.
• Manage follow-up activity to maximise appointment conversion rates.
• Deliver exceptional customer service throughout every customer interaction.

Skills & Experience

• Previous experience in a call centre, telesales, customer service or appointment-setting role.
• Excellent verbal communication and listening skills.
• Confident handling customer objections and overcoming barriers to appointment booking.
• Strong organisational skills and attention to detail.
• Comfortable using CRM systems and other computer-based applications.
• Self-motivated with the ability to work independently and as part of a team.
• Target-driven with a positive and proactive approach.
• Professional telephone manner and strong relationship-building skills.

Working Hours

• Primarily 9:00am to 5:30pm
• Two later shifts per week of 10:00am to 7:00pm
• One Saturday in every eight on a rota basis
• A weekday will be given in lieu when a Saturday is worked

Benefits

• £25,000 basic salary
• Uncapped commission structure with realistic OTE of £35,000 - £40,000
• 25 days annual leave plus bank holidays
• Additional annual leave awarded after 2 years' service, increasing up to a maximum of 30 days
• Birthday leave
• Company pension scheme
• Ongoing training and development opportunities
• Supportive and friendly working environment

If you're a confident communicator who enjoys speaking with customers and working towards achievable targets, we'd love to hear from you.