Helpdesk Agent

Arcus FM; Redditch; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,437 per annum

4% bonus

25 days annual leave + Bank Holidays

Group personal pension scheme 5–6%

Life Assurance

Training Sponsorship Scheme

Discounts and financial aid programs

Job summary

Arcus FM in Redditch is recruiting a Customer Support Coordinator on a permanent basis. You’ll be the first point of contact for stores needing assistance, handling reactive calls, creating Work Orders and chasing Engineers to provide updates.

The role offers a rotating 40-hour week (Mon – Fri 06:00–14:00 / 12:00–20:00) with every other weekend and staggered days off when weekends are worked, plus apprenticeship progression opportunities.

Qualifications

• Can-do attitude with flexibility, listening and problem-solving skills.
• Experience in call centres or retail sectors preferred.
• Aptitude for learning multiple systems and routing engineers correctly.

Responsibilities

• Be the first point of contact for stores needing assistance.
• Take reactive calls, create Work Orders and chase Engineers.
• Provide stores with timely updates and information.

Skills

Customer service experience

Call centre experience

Problem solving

Active listening

Flexible

Job description

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site.Working on a rotating 40-hour basis: Mon – Fri (06:00 – 14:00 / 12:00 – 20:00) and every other weekend. When working the weekend, you’ll have staggered days off in the week to compensate.

You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

About the Job

You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for.

To be successful you will have:

If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

• Salary: £26,437 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs