Inbound Call Centre Advisor — Uncapped Commission

Pertemps Bond; Redditch; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Company pension scheme

Uncapped commission

Ongoing training and development

Supportive working environment

Job summary

Pertemps Bond in Redditch is recruiting a Call Centre Representative to handle inbound enquiries, qualify customer needs and book appointments for the field sales team. You will deliver professional service on a busy contact centre and contribute to business growth through effective questioning and CRM documentation.

The role is on site in Redditch, 40 hours per week, with a £25,000 base salary and uncapped commission leading to an OTE of £35,000–£40,000.

Qualifications

• Previous experience in a call centre, telesales, customer service or appointment-setting role.
• Excellent verbal communication and listening skills.
• Confident handling customer objections and overcoming barriers to appointment booking.
• Strong organisational skills and attention to detail.

Responsibilities

• Handle inbound customer enquiries in a professional and engaging manner.
• Contact prospective customers following marketing campaigns and website enquiries.
• Qualify customer requirements and book appointments for the sales team.
• Build rapport with customers and identify their needs through effective questioning.
• Maintain accurate customer records and update CRM systems accordingly.
• Send relevant information and literature to customers when required.
• Achieve individual and team performance targets.
• Manage follow-up activity to maximise appointment conversion rates.
• Deliver exceptional customer service throughout every customer interaction.

Skills

Call centre experience

Customer service

Communication skills

CRM systems

Appointment setting

Job description

Pertemps Bond in Redditch is recruiting a Call Centre Representative to handle inbound enquiries, qualify customer needs and book appointments for the field sales team. You will deliver professional service on a busy contact centre and contribute to business growth through effective questioning and CRM documentation.

The role is on site in Redditch, 40 hours per week, with a £25,000 base salary and uncapped commission leading to an OTE of £35,000–£40,000.