Call Centre Advisor

Elliott Recruitment Solutions; Redditch; On-site; GBP 25,000 - 60,000; Full time

Job summary

Elliott Recruitment Solutions is seeking a Call Centre Representative in Redditch. You will make outbound calls to warm leads, build rapport and uncover each customer’s needs to deliver an exceptional experience.

The role focuses on qualifying enquiries and booking appointments for Field Sales Advisors while keeping a busy diary organised and professional. With a £25,000 basic salary and £35,000+ OTE, this office-based position offers a supportive environment, warm leads, and clear targets.

Qualifications

• Confident and engaging communicator.
• Comfortable with outbound calls to customers.
• Empathetic, patient and able to listen to customers’ needs.
• Target-driven and motivated by results.
• Organised with the ability to manage a busy diary.
• Resilient and positive with determination to follow opportunities.

Responsibilities

• Make outbound calls to warm leads and customers who have requested contact.
• Build rapport and quickly understand each customer’s individual needs.
• Use empathy and listening skills to provide a first-class customer experience.
• Qualify enquiries and book appointments for Field Sales Advisors.
• Manage and maintain busy diaries for the field sales team.
• Reconfirm appointments and proactively reschedule where necessary.
• Help optimise sales routes and minimise unnecessary travel.
• Ensure every genuine sales opportunity is followed up and fulfilled.
• Work towards individual and team targets while maintaining high customer service standards.

Skills

Outbound calling

Customer service

Negotiation

Time management

Communication

Resilience

Target-driven

Job description

Call Centre Representative

Redditch | £25,000 Basic + £35,000+ OTE

Customer-focused. Target-driven. Ready for your next opportunity?

Are you a confident communicator who loves speaking to people and takes pride in delivering an exceptional customer experience?

What you’ll be doing

• Making outbound calls to warm leads and customers who have requested contact.
• Building rapport and quickly understanding each customer’s individual needs.
• Using empathy and excellent listening skills to provide a first-class customer experience.
• Qualifying enquiries and booking appointments for Field Sales Advisors.
• Managing and maintaining busy diaries for the field sales team.
• Reconfirming appointments and proactively rescheduling where necessary.
• Helping optimise sales routes and minimise unnecessary travel.
• Ensuring every genuine sales opportunity is followed up and fulfilled.
• Working towards individual and team targets while maintaining consistently high customer service standards.

About you

• A confident and engaging communicator.
• Comfortable making outbound calls and speaking with customers.
• Empathetic, patient and able to listen to customers’ individual needs.
• Target-driven and motivated by achieving results.
• Organised, reliable and able to manage a busy diary.
• Resilient and positive, with the determination to follow opportunities through.
• Professional and customer-focused in everything you do.

We’re looking for someone who is confident, driven and genuinely customer-focused. You’ll ideally have experience in a sales, customer service, call centre or telephone-based environment, but most importantly, you’ll have the right attitude and a natural ability to connect with people.

What’s on offer?

• £25,000 basic salary
• £35,000+ achievable OTE
• Office-based role in Redditch
• Warm leads — no cold calling
• A busy, supportive and rewarding working environment
• Genuine opportunity to earn above your basic salary through achievable targets

Working hours

• 3 x 9:00am–5:30pm
• 2 x 10:30am–7:00pm
• 1 Saturday in every 8, with a day off in lieu

Ready to make your next move?

If you’re a confident customer service professional who enjoys working to targets and wants the opportunity to earn £35k+, this could be the role for you.