Customer Service Advisor – Full Time – Redditch

Catering; Redditch; On-site; GBP 25,000 - 31,000; Full time

Job summary

Catering in Redditch, Worcestershire is seeking a Customer Service Advisor to join our busy Head Office team in Redditch. This is a full-time, permanent role with a salary of £28,000 per annum, office-based.

You will guide customers through their journey from start to finish, ensuring smooth processing and quick, professional resolutions. The ideal candidate will have customer-facing experience, excellent communication, and strong organisation skills.

Qualifications

• Previous experience in a customer-facing or customer engagement role.
• Excellent communication and interpersonal skills.
• A caring, customer-focused approach with great attention to detail.
• Ability to stay organised and manage multiple priorities under pressure.

Responsibilities

• Act as the main point of contact for customers during their journey.
• Deliver first-class customer service with empathy and professionalism.
• Make daily outbound calls to update customers and contractors.
• Liaise with project managers to ensure smooth progress on all jobs.
• Accurately record updates, queries, and resolutions on the CRM system.
• Track and monitor progress of projects and complaint resolutions.
• Collect outstanding balances once work is complete.
• Support the wider customer service team to resolve issues efficiently.
• Communicate clearly via phone, email, and letter.
• Maintain a professional and positive image for the company.

Skills

Customer service experience

Communication skills

Attention to detail

Organization

Tools

Microsoft Office

Outlook

Job description

Customer Service Advisor

Redditch, Worcestershire (Office-based)
Full-time | Permanent
Salary: £28,000 per annum

Are you an excellent communicator with a passion for customer service? Were looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch.

Youll be responsible for guiding customers through their journey from start to finish ensuring everything runs smoothly and any issues are resolved quickly and professionally.

Key Responsibilities

• Act as the main point of contact for customers during their journey
• Deliver first-class customer service with empathy and professionalism
• Make daily outbound calls to update customers and contractors
• Liaise with project managers to ensure smooth progress on all jobs
• Accurately record updates, queries, and resolutions on the CRM system
• Track and monitor progress of projects and complaint resolutions
• Collect outstanding balances once work is complete
• Support the wider customer service team to resolve issues efficiently
• Communicate clearly via phone, email, and letter
• Maintain a professional and positive image for the company

What Were Looking For

• Previous experience in a customer-facing or customer engagement role
• Excellent communication and interpersonal skills
• A caring, customer-focused approach with great attention to detail
• Ability to stay organised and manage multiple priorities under pressure
• Confident with Microsoft Office and Outlook
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