Optics Call Centre Advisor — Customer Care

Specsavers; Stockport; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Saturday shifts 9am-6pm

Pension auto-enrolment with employer

Specsavers Perks

WeCare employee support

Headspace app access

Eyecare and hearing discounts

Job summary

Specsavers in Stockport is hiring a Call Centre Assistant to help deliver outstanding customer service in-store and support both customers and teammates. No optics experience required, but you will need clear communication, composure under pressure, and a caring approach to customer concerns.

The role includes weekend shifts and benefits such as pension contributions, Specsavers Perks, and access to Headspace.

Qualifications

• Clear and professional verbal communication.
• Staying calm under pressure.
• Showing understanding care for customer concerns.
• Optics experience.

Responsibilities

• Create an outstanding store environment for customers and the team.
• Ensure every patient receives the best care in our stores.
• Deliver excellent customer service in a call centre role.

Skills

Clear and professional verbal沟通

Job description

Specsavers in Stockport is hiring a Call Centre Assistant to help deliver outstanding customer service in-store and support both customers and teammates. No optics experience required, but you will need clear communication, composure under pressure, and a caring approach to customer concerns.

The role includes weekend shifts and benefits such as pension contributions, Specsavers Perks, and access to Headspace.