Call Centre Assistant

Specsavers; Stockport; Vor Ort; GBP 11.000 - 18.000; Vollzeit

Benefits dieser Stelle

Saturday shifts 9am-6pm

Pension auto-enrolment with employer

Specsavers Perks

WeCare employee support

Headspace app access

Eyecare and hearing discounts

Zusammenfassung

Specsavers in Stockport is hiring a Call Centre Assistant to help deliver outstanding customer service in-store and support both customers and teammates. No optics experience required, but you will need clear communication, composure under pressure, and a caring approach to customer concerns.

The role includes weekend shifts and benefits such as pension contributions, Specsavers Perks, and access to Headspace.

Qualifikationen

• Clear and professional verbal communication.
• Staying calm under pressure.
• Showing understanding care for customer concerns.
• Optics experience.

Aufgaben

• Create an outstanding store environment for customers and the team.
• Ensure every patient receives the best care in our stores.
• Deliver excellent customer service in a call centre role.

Kenntnisse

Clear and professional verbal沟通

Jobbeschreibung

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.

As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.

Our team

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Saturday only - 9am-6pm
• up to £12.91 an hour
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:

• Clear and professional verbal communication
• Staying calm under pressure
• Showing understanding care for customer concerns
• Optics experience