Administrator/ Customer Service Advisor (PT)

Specsavers; Walsall; Presencial; GBP 11.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Pension scheme enrollment

Specsavers Perks

WeCare

Headspace subscription

Eyecare/ Hearcare discounts

Birthday day off

Family leave & sick pay

Descripción de la vacante

Specsavers in Walsall is seeking an Administrator/ Customer Service Advisor to support hearcare administration, triaging patients, answering calls and managing appointments.

You will handle banking, records, repairs to hearing aids, and other operational duties, working in a busy store alongside our Hearcare team to deliver outstanding care.

The role offers training and development, part-time hours 22.5 per week on Tue, Thu and Sat, with pension enrollment and employee perks through Specsavers.

Formación

• Excellent customer service skills
• Highly organised with ability to manage a busy workload
• Confident communicating in person and over the phone
• Strong attention to detail
• Proactive and able to work independently and as part of a team
• Comfortable using computer systems and learning new processes

Responsabilidades

• Triaging patients and handling hearcare administration
• Answering calls and general queries
• Making calls to confirm clinics and aftercare calls
• Updating and filing records
• Booking and managing appointments
• Banking and other admin tasks
• Repairs to hearing aids and related duties

Conocimientos

Customer service

Organised

Phone communication

Attention to detail

Team player

Tech-savvy

Descripción del empleo

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As Administrator/ Customer Service Advisor at Specsavers, you’ll be organised and equipped to tackle a wide variety of tasks. This includes all aspects of hearcare administration such as triaging patients, answering calls and general queries, making calls to confirm clinics, delivering afterccare calls, updating and filing records, booking and managing appointments, banking, through to repairs to hearing aids, and other key operational duties. The aim is to provide a top-notch administrative service that supports the store’s overall success.

Our store

Located in the heart of Walsall, our Specsavers store is a busy and welcoming practice with a strong reputation for delivering outstanding care to every customer. Alongside our optical services, we have a dedicated Hearcare department that provides professional hearing assessments, hearing aid services, and ongoing aftercare support. Working closely with both new and existing customers, the Hearcare team is committed to making a real difference by helping people manage their hearing health and enjoy better quality of life through expert care and support. The store is conveniently located with excellent public transport links, with Walsall bus station and train station both within easy walking distance, making it easily accessible for customers and colleagues alike.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £8.20ph - £12.91ph
• Part Time hours - 22.5 hours - Working Tuesday, Thursday and Saturday each week
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?

• Friendly and professional with a passion for customer service
• Highly organised and able to manage a busy workload
• Confident communicating in person and over the phone
• Strong attention to detail
• Proactive and able to work independently and as part of a team
• Comfortable using computer systems and learning new processes
• Empathetic, patient and customer-focused
• Positive, reliable and eager to support others
• Interested in healthcare and helping people