Admin/Call Centre Assistant

Specsavers; Bishop Auckland; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Birthday day off

Job summary

Specsavers in Bishop Auckland is seeking an organised Admin/Call Centre Assistant to join our friendly store team. You’ll handle calls, update records, process invoices, and send correspondence, while delivering top customer service. A proactive, flexible approach is essential for a changing workload and aiming for career progression.

Part-time role: 30 hours per week over 4 days with weekend work. Shift pattern rotates; you may work every day of the week as days off vary.

Qualifications

• Experience in a call centre/telephony environment is preferred.
• Strong organisational and IT skills with attention to detail.
• Able to manage a changing workload and prioritise tasks.

Responsibilities

• Answer calls and provide courteous customer service.
• Update and file records accurately.
• Process invoices and send correspondence.

Skills

Call centre experience

Organised

IT skills

Customer service

Job description

So, what does it take to be a successful Admin/Call Centre Assistant? You’ll be organised and equipped to tackle a variety of tasks, including answering calls, updating & filing records, processing invoices and sending out correspondence. The aim is to provide a top‑notch administrative service that will support the store’s success.

We’re looking for someone to join our friendly team, who is able to prioritise tasks and efficiently manage a changing workload, maintaining accuracy & attention to detail. An organised, pro‑active approach is key – we are looking for someone who wants career progression!

Our Store
Based in our Bishop Auckland store with excellent public transport links.

What's on offer?

• Part Time - 30 hours per week over 4 days (7.5 hours per day)
• You will work on a rotational roster which means you must be flexible to work each day of the week as your days off will change
• Weekend working is required
• Salary: up to £20,193.82 depending on experience
• Extra day off on your birthday
• Great career prospects
  

So, you’re an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you’d be a great fit here. As a Call Centre/ Admin Assistant in Specsavers, you will ideally have some call centre/telephony experience. You will also need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores.

We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

If you’re ready and raring to join our team and drive our practice forward, we can’t wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt so.