Call Center Sales Manager

Car Planet; Enfield; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Career progression opportunities

Collaborative culture

Job summary

Car Planet is seeking an experienced Sales Call Centre Manager in Enfield to lead a growing team. You will be responsible for training, coaching, and driving performance based on data insights. The ideal candidate should have at least 2 years of experience managing sales teams, strong leadership and communication skills, and a focus on achieving targets. We offer real career progression in a high-energy, collaborative environment.

Qualifications

• Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team.
• Proven ability to coach teams to exceed targets.
• Strong leadership and communication skills.

Responsibilities

• Lead, train, and develop the call centre team to hit appointment targets.
• Conduct daily call audits and provide hands-on coaching.
• Monitor KPIs including response times and conversion rates.

Skills

Sales Team Management

Coaching and Development

Data Analysis

Communication Skills

Leadership Skills

Job description

Location: Enfield (EN3)

Hours: Monday–Saturday, 9:00 AM – 6:00 PM (with every other Wednesday off)

About Us

Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. We’re driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people.

Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointments—and that’s where you come in.

The Role

We’re looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. You’ll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data‑led decision making.

Key Responsibilities

• Lead, train, and develop the call centre team to consistently hit appointment targets
• Conduct daily call audits and provide hands‑on coaching
• Run team briefings and 1:1 performance sessions
• Monitor KPIs including response times, conversion rates, and call‑to‑appointment ratios
• Improve scripts, workflows, and sales techniques
• Analyse performance data and present insights to senior leadership
• Collaborate with sales managers to ensure high‑quality appointments
• Foster a high‑performance, motivated team culture

What We’re Looking For

• Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team
• Proven ability to coach teams to exceed targets
• Strong leadership and communication skills
• Data-driven mindset with a focus on optimisation
• Experience with objection handling and sales scripting
• Automotive experience is a bonus, not essential

What We Offer

• Real career progression in a fast-growing business
• High-energy, collaborative culture with real ownership

Apply now or reach out directly for more info!