Deputy Call Centre Manager

Veritas Technologies LLC; Leicester Forest East; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company Car

Performance-based bonus (OTE £55k)

Job summary

Veritas Careers are recruiting for an Established and Highly Successful Automotive Retailer who have a requirement for a Deputy Call Centre Manager to join their busy contact centre in Leicestershire. Lead and inspire the Call Centre team to deliver outstanding customer care, converting inquiries into appointments and sales while ensuring FCA compliance and professional standards.

A proactive leader with strong coaching skills, you will manage performance, rota planning, and staffing to maintain

Qualifications

• Proven experience in Call Centre Management or similar leadership role.
• Strong track record of driving sales and customer satisfaction.
• Exceptional leadership, coaching, and motivational skills.
• Strong organisational and time management abilities.
• Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).

Responsibilities

• Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
• Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
• Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
• Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
• Manage departmental productivity and staffing to ensure optimum coverage and efficiency.

Skills

Leadership

Sales & Customer Service

People Management

HR Tasks

FCA Accreditation

Job description

Posted On 08-09-26

Job Information

City Leicestershire

Province Leicestershire

Postal Code LE1

Job Description

Veritas Careers are recruiting for anEstablished and Highly Successful Automotive Retailer who have a requirement for a Deputy Call Centre Manager to join their busy contact centre in Leicestershire.

Key Responsibilities

Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.

Convert a high volume of inbound and outbound enquiries into appointments and direct sales.

Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.

Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.

Manage departmental productivity and staffing to ensure optimum coverage and efficiency.

Maintain a professional, friendly, and brand-aligned environment within the call centre.

Provide insights and feedback on customer trends during daily management meetings.

• Liaise with internal departments to ensure seamless communication and collaboration across the business.

Requirements

Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team?

The successful applicant will:

Have a proven experience in a Call Centre Management or similar leadership role.

Strong track record of driving sales and customer satisfaction.

Exceptional leadership, coaching, and motivational skills.

Strong organisational and time management abilities.

Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).

FCA accreditation (or willingness to obtain).

• A proactive, professional, and customer-focused mindset.

The role comes with a Company Car, Competitive £45,000 basic salary and performance-based bonus with a £55k OTE.

If you want to progress your career with a dynamic and forward thinking car sales business, within a supportive and energetic team environment do not miss this opportunity.