Deputy Call Centre Manager

Veritas Careers; East Langton; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company Car

Job summary

Veritas Careers are recruiting for a Deputy Call Centre Manager to join their busy contact centre in Leicestershire. The role requires leading a dynamic team, driving customer care and sales, and ensuring FCA regulatory compliance within a fast-paced automotive retail environment.

The successful candidate will have proven leadership in call centre management, a strong track record in sales, and excellent coaching skills.

Qualifications

• Leadership experience in Call Centre management or similar.

Responsibilities

• Lead and inspire the Call Centre team to deliver outstanding customer care.
• Convert high volume inquiries into appointments and direct sales.
• Drive performance while ensuring regulatory compliance including FCA policies.
• Coach and develop team through regular one-to-one sessions and performance reviews.
• Manage productivity and staffing for optimum coverage.
• Maintain a professional, brand-aligned environment.
• Provide insights on customer trends during daily management meetings.
• Collaborate with internal departments for seamless communication across the business.

Skills

Call Centre Leadership

Sales Driven

HR & Rostering

FCA Accredited

Job description

Veritas Careers are recruiting for an Established and Highly Successful Automotive Retailer who have a requirement for a Deputy Call Centre Manager to join their busy contact centre in Leicestershire.

Key Responsibilities

• Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
• Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
• Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
• Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
• Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
• Maintain a professional, friendly, and brand-aligned environment within the call centre.
• Provide insights and feedback on customer trends during daily management meetings.
• Liaise with internal departments to ensure seamless communication and collaboration across the business.

Requirements

Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team?

The successful applicant will:

• Have a proven experience in a Call Centre Management or similar leadership role.
• Strong track record of driving sales and customer satisfaction.
• Exceptional leadership, coaching, and motivational skills.
• Strong organisational and time management abilities.
• Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
• FCA accreditation (or willingness to obtain).
• A proactive, professional, and customer-focused mindset.

The role comes with a Company Car, Competitive £45,000 basic salary and performance-based bonus with a £55k OTE.

If you want to progress your career with a dynamic and forward thinking car sales business, within a supportive and energetic team environment do not miss this opportunity.